Enrollment and Operations Assistant
The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn’s distinctive interdisciplinary approach to scholarship and learning.
Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.
The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more.
The School of Arts and Sciences forms the foundation of the scholarly excellence that has established Penn as one of the world’s leading research universities. We teach students across all 12 Penn schools, and our academic departments span the reach from anthropology and biology to sociology and South Asian studies. http://www.sas.upenn.edu/
As part of a busy Main Office team, the Enrollment and Operations Assistant provides a wide range of services year-round to prospective and current international students and professionals who use English as a Second Language and who are enrolled in short-term programs of study. These duties include: responding to inquiries about study and housing options and about procedures for obtaining visas; creating and maintaining student records on departmental and university databases; processing payments and assisting office manager with invoicing; providing administrative support and customer service for arriving and departing students; liaising with program coordinators and university centers, in particular International Student and Scholar Services; generating reports from databases; performing general office duties related to the functioning of the office and assisting staff. In addition, this position will manage facilities and equipment, part-time mailboxes and staff account set-up, and keys. Liaise with IT and building managers regarding ongoing issues. This position will also manage scheduling: manage and schedule the calendar of meetings, committees, and other events. Act as liaison with the Registrar to oversee room reservations for all ELP classes and events.
Required: A High School Diploma or GED and 3 to 5 years of experience or equivalent combination of education and experience is required. Excellent customer service and verbal and written skills; computer expertise including spreadsheet and database; able to work accurately under pressure, handle confidential information, and to work effectively as part of a team.
Preferred: BA/BS; proficiency in a foreign language, work or study abroad experience, and experience working with international clientele.
Affirmative Action Statement
Penn adheres to a policy that prohibits discrimination on the basis of race, color, sex, sexual orientation, gender identity, religion, creed, national or ethnic origin, citizenship status, age, disability, veteran status, or any other legally protected class.
Background check required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.