Application Support Specialist
Working at MIT offers opportunities, an environment, a culture – and benefits – that just aren’t found together anywhere else. If you’re curious, motivated, want to be part of a unique community, and help shape the future – then take a look at this opportunity.
APPLICATION SUPPORT SPECIALIST, Student Financial Services (SFS)/Admissions Office, to provide direct application, system, and technical support for SFS and the Admissions Office. Will assist with SFS support requests--incidents, issues, tickets, and data remediation--to ensure flawless and quality delivery of services to staff and customers. Admissions Office duties include desktop support, conducting SQL queries on the Admissions database, ticket management, and monitoring/managing data flows between Admissions and other MIT systems. Responsibilities include supporting all SFS client-server applications in support of MIT’s financial aid programs and student account processing; maintaining working knowledge of key SFS systems and production jobs in order to provide backup; serving on department-wide IT initiatives/projects; providing SQL support and conducting queries; providing desktop support, including routine problem solving, equipment support, and internet and telecom services; and participating in the new Admissions application development project.
REQUIRED: bachelor’s degree in related field; at least five years’ experience supporting hybrid Window and Macintosh environments; advanced-level knowledge of IT standards/policies; understanding of basic software development, database management/design, and network and server concepts in order to interface effectively with technology staff; knowledge of web-based relational application software systems and file transfer protocols, system/database access, and batch scheduling; ability to work independently and as a team member; analytical and diagnostic skills for dealing with issues that are not readily defined; excellent interpersonal, communication, and presentation skills; familiarity with and knowledge of PowerFaids, Banner Account Receivable, and Evisions software; and ability to be accountable for own knowledge acquisition. Advanced-level knowledge of spreadsheets, database software, queries (SQL) and report writing tools (e.g., Access) preferred. Financial aid and/or student accounts experience a plus. Job #16796
MIT is an equal employment opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, sex, sexual orientation, gender identity, religion, disability, age, genetic information, veteran status, ancestry, or national or ethnic origin.