Guest Care Manager

Guildford, United Kingdom
£23,500 to £26,000
07 Nov 2018
End of advertisement period
22 Nov 2018
Contract Type
Full Time

Surrey Sports Park

Location:      Guildford
Salary:      £23,500 to £26,000
Post Type:      Full Time
Closing Date:      Thursday 22 November 2018
Interview Date:      Thursday 29 November 2018

An opportunity has arisen within the Client Services and Guest Care department for a proactive, self-motivated and highly organised Guest Care Manager.

The post holder will be responsible for managing the day to day operations of the Front of House area, motivating and developing a large team of Front of House advisers to achieve the required standard of service delivery, and to ensure a positive guest experience and professional image of the Sports Park at all times. Rota management experience is essential in order to ensure that staffing levels are appropriate for all hours of operation and remain within budget.

Therefore, there will be occasions where shift cover is necessary to meet the operational needs of the department.

The role requires the ability to think independently, problem solve and lead by example with excellent communication skills. Responsible for a team that deals with a wide range of external and internal enquiries, comprehensive knowledge of all areas of Surrey Sports Park will be integral to performing this role successfully, as well as a desire to deliver training and excellent customer care and service.

In addition, the post holder will be able to demonstrate excellent organisational and administration skills, along with adaptability, openness to change and personal motivation in all aspects of their work.

Surrey Sports Park is at the heart of sport and physical activity in Surrey, and our mission is to deliver the best possible sport, health and wellbeing experience to our University of Surrey students and to the wider SSP community. We provide strategic added value to the University by delivering an outstanding student experience through social and competitive sport and providing an excellent environment for wellness and fitness for Surrey staff and students, and our community impact is significant both culturally and physically. The team is passionate and high performing, and the business model requires us to deliver a self-sustaining, well managed and customer service focused business.

If you would like to discuss this role further please contact Dave Hitchcock on 01483 682134 or email

The supporting statement section should set out how your qualifications, experience and training meet each of the selection criteria. Please provide one or more paragraphs addressing each criterion. The supporting statement is an essential part of the selection process and thus a failure to provide this information will mean that the application will not be considered. An answer to any of the criteria such as "Please see attached CV" will not be considered acceptable.

Please note CVs cannot be accepted without a completed application form.

Surrey Sports Park is committed to being an equal opportunities employer

For more information and to apply online, please download the further details and click on the 'apply online' button above.

We acknowledge, understand and embrace diversity.

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