Immersive Learning Center Assistant

California, United States
08 Nov 2018
End of advertisement period
08 Jan 2019
Contract Type
Full Time

The Center for Immersive and Simulation-based Learning (CISL) at the Stanford School of Medicine, and its 28,000 square foot Goodman Immersive Learning Center (ILC) in the Li Ka Shing Center for Learning and Knowledge (LKSC), is recognized as a world-leader in Immersive and simulation-based Learning (ISL). For over 25 years Stanford has been a pioneer in research, curriculum development, and instructor training in simulation in healthcare, through the work of Professor and current Associate Dean for ISL David Gaba MD and a host of other medical school faculty. The ILC offers various immersive learning experiences, including mannequin-based simulation, partial-task training, and standardized patient actors (who are trained to play the role of a patient with a specific medical complaint). The focus on medical education and lifelong learning is the driving force of the ILC. The use of the ILC continues to grow as more immersive activities are being developed for all learner populations, including medical students, housestaff, fellows, and experienced clinicians both from Stanford Medicine and from outside institutions.

The ILC Assistant is responsible for supporting the activities of CISL, including direct support for the Associate and Assistant Deans of CISL, as well as the Learning Space Operations Team. This includes knowledgeably promoting and supporting the department’s activities/programs and handling a wide variety of internal and external communication in an environment of high customer service. The position requires multi-task flexibility, strong detail orientation, problem-solving skills, excellent follow through and the ability to work autonomously as well as interdependently and concurrently with many people, projects and activities. This position requires being located at the entrance of the ILC, greeting both visitors, students, faculty as well as way finding for the LKSC activities that go from the loading dock to the conference center. 

Job Code: 4102

*This position is not scheduled to move to Stanford Redwood City

Duties include: 

  • As first point of contact to all visitors of the ILC; greet visitors with exceptional customer service. Provide general policy information and guidance to visitors inquiring about use of the ILC rooms and resources.
  • Post event information to digital display and post way-finding signs daily, staff and room scheduling as necessary, communicate with vendors for receipt of supplies/equipment. Assist with CISL Symposium as requested.
  • Take minutes at ILC Staff Meetings and Operations Meetings and distribute to attendees.
  • Point person for coordinating and scheduling numerous meetings and rooms, including staff meetings and event consultation meetings.
  • Process and monitor routine financial transactions, which may include researching and resolving discrepancies.
  • Maintain office supplies and equipment. Maintain tracking sheets for staff computers and equipment warranties.
  • Point of contact for general maintenance, health and safety and other facility concerns within the ILC.
  • Maintain process and policy documentation on departmental wiki.
  • Manages Payroll for Standardized Patient contingent employees.
  • Instruct backup contingents of policies, processes and status of current projects.

* - Other duties may also be assigned


  • Ability to proactively develop, document, and communicate administrative processes where needed.


High school diploma and three years of administrative experience, or combination of education and relevant experience.


  • Proficient computer skills and demonstrated experience with office software and email applications.
  • Demonstrated success in following through and completing routine tasks.
  • Strong organizational skills and attention to detail. 
  • Strong verbal and written communication skills.
  • Excellent customer service and interpersonal skills.
  • Ability to prioritize and multi-task. 


  • None


  • Constantly perform desk-based computer tasks.
  • Frequently sitting.
  • Occasionally stand/walk, reach/work above shoulders, grasp lightly/fine manipulation, grasp forcefully, use a telephone, sort/file paperwork or parts, lift/carry/push/pull objects that weigh up to 10 pounds.
  • Rarely twist/bend/stoop/squat, kneel/crawl.

*- Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of his or her job.


  • Busy center with ongoing interruptions from event participants and students, building deliveries, and visitors
  • Attending the reception desk approximately 80% of the day
  • The work environment has no natural lighting


  • Interpersonal Skills: Demonstrates the ability to work well with Stanford colleagues and clients and with external organizations.
  • Promote Culture of Safety: Demonstrates commitment to personal responsibility and value for safety; communicates safety concerns; uses and promotes safe behaviors based on training and lessons learned.
  • Subject to and expected to comply with all applicable University policies and procedures, including but not limited to the personnel policies and other policies found in the University's Administrative Guide,

About Stanford University

Stanford University, located between San Francisco and San Jose in the heart of California’s Silicon Valley, is one of the world’s leading teaching and research universities. Since its opening in 1891, Stanford has been dedicated to finding solutions to big challenges and to preparing students for leadership in a complex world.

Supporting that mission is a staff of more than 10,000 which is rooted in a culture of excellence and values innovation, collaboration, and life-long learning.  To foster the talents and aspirations of our staff, Stanford offers career development programs, competitive pay that reflects market trends and benefits that increase financial stability to promote health, fulfilling lives.  An award-winning employer, Stanford offers an exceptional setting for professionals looking to advance their careers.

Stanford University is an equal employment opportunity and affirmative action employer and is committed to recruiting and hiring qualified women, minorities, protected veterans and individuals with disabilities.