Student Services Officer

Location
Wollongong, Australia
Posted
06 Nov 2018
End of advertisement period
27 Nov 2018
Ref
181776
Contract Type
Permanent
Hours
Full Time

STUDENT SERVICES DIVISION 

  • 1 x Permanent/continuing, full-time appointment
  • 1 x Fixed term, full-time appointment (to January 2020)

The Student Services Division is seeking both a permanent and fixed term SSO to provide front-line customer service support services, including a range of student administrative functions.  

The successful applicants will be heavily involved in the student life-cycle of events such as new enrolments, orientation, examinations, graduation, outbound calling activities, email correspondence, counter enquiries and form processing activities.

To be considered, applicants will have demonstrated experience in a fast paced contact centre environment, and have experience in exceptional customer service standards and practices.

In this position, the SSO will seek to provide the highest standard of customer service, continuously exceeding student expectations while maintaining adherence to UOW policy and procedures.  

The applicant will have an aptitude to quickly obtain a working knowledge of web-based systems, and the ability to cope with high volume and fluctuating workload demands.

You will be prompted to respond to the selection criteria as part of the online application.

For further information contact Ms Elizabeth Boller via eboller@uow.edu.au or (02) 4221 8058.

The University of Wollongong is committed to workplace equity, diversity and inclusion. We value and acknowledge the importance of our people’s diverse experiences, talents and cultures. We embrace diversity a key component of attracting and retaining talent at UOW.

Primary Location: Australia-New South Wales-Wollongong
Employee Status: Permanent/Continuing
Schedule: Full-time
Closing Date: 27/11/2018, 8:59:00 PM
Salary Details: Level 3/4: $52,536 - $67,247 + superannuation
Reference Number: 181776
HR Contact: Alison Miller
Contact Email: miller@uow.edu.au