Technical Lead, Student Management Systems

Townsville, Australia
$91,877 - $105,505
05 Nov 2018
End of advertisement period
11 Nov 2018
Contract Type
Fixed Term
Full Time

Position Overview

The Technical Lead is responsible for planning, documenting and coordinating technical tasks within the Student Management Systems Roadmap Program. Working closely with Student Systems, ICT, and other program staff, the Technical Lead translates functional requirements and architecture documentation into high level and detailed level technical design documents, and coordinates technical delivery. The Technical Lead will be the Project Lead for various technical projects within the program and manage cross-functional temporary teams formed to deliver these.

Division of Academic and Student Life 

The Division of Academic and Student Life is responsible for the overall strategy in relation to learning and teaching, academic quality, student services, careers and counselling, equity and library and information services at JCU. The Division plays a critical role in working with and across the Colleges and Divisions at JCU and also works in collaboration with the Office of the Senior Deputy-Vice Chancellor in driving and meeting the University’s objectives and Strategic Intent. The Division of Academic and Student Life oversees a large component of the student experience within James Cook University. 

The Division includes the Learning, Teaching and Student Engagement Directorate, Library and Information Services Directorate, and the Student Services Directorate.  

Student Services Directorate 

The Student Services Directorate provides academic, administrative and student support services to the University community and is responsible for a large component of the non-academic domestic and international student experience at JCU. The Directorate plays a pivotal role in relation to the student experience, the ability of the University to meet its enrolment and financial targets and the reputation of the University. 

Organisational Charts

James Cook University  

Division of Academic and Student Life

Student Services Directorate

Principal Accountabilities

  1. Act as the primary point of contact for technical aspects of SMS Roadmap Program
  2. Manage temporary cross-functional teams to deliver technical projects and work packages within the SMS Roadmap Program 
  3. Lead technical projects within the SMS Roadmap Program including managing quality, issues and risks.
  4. Create technical specification documentation in response to solution and architectural requirements.
  5. Where required, develop technical solutions according to specification or coordinate the development by ICT or external resources.
  6. Use appropriate tools, including logical models of components and interfaces, to conduct planning and design sessions, providing advice on design and implementation options. 
  7. Support the project through development of integration and non-functional test plans and schedules, risk and issue management, technical solution acceptance planning and implementation.
  8. Manage the technical configuration of the project including release scheduling and working with ICT to establish and manage project application environments.
  9. Collaborate with project business analysts and provide expertise, advice and support for, and promote use of appropriate techniques, methodologies and tools.
  10. Support the University's commitment to the principles of reconciliation, which exemplify respect for Aboriginal and Torres Strait Islander heritage and the valuing of justice and equity for all Australians.
  11. Demonstrate a commitment to the University values and Divisional attributes.
  12. Support the principles of the TropEco program and engage in commitment to JCU sustainability goals and objectives.


There are generic responsibilities that apply to all James Cook University staff. Your specific level descriptor can be found at:

Professional and Technical

Level 8

Generic Accountabilities

There are generic responsibilities that apply to all James Cook University staff.

  1. The Technical Lead is required to observe the lawful and reasonable directions, policies and decisions of the University Council, understand and comply with the Enterprise Agreement, the Statutes and Rules of the University, the policies and decisions of the University Council and other appropriate University authorities, as in force from time to time.
  2. The Technical Lead is required to demonstrate a personal commitment to ensure personal safety and the safety of others and contribute to the continuous improvement of our WHS performance. This includes the effective implementation and compliance with James Cook University WHS policies, procedures and safe systems of work, together with all relevant legislation, duties and obligations. Contribute to the continuous improvement of our WHS performance.
  3. The Technical Lead is required to exercise proper discretion in all matters affecting the well-being of the University which involve public writing or speaking in accordance with the University’s Code of Conduct.

Selection Criteria

Selection and appointments will be assessed against selection criteria.


  1. Progress towards postgraduate qualification in Computer Science and a minimum of five years’ experience in hands-on design and implementation of enterprise solutions; or an equivalent combination of relevant experience and/or education and/or training
  2. Demonstrated competence in the development and implementation of best practice system solutions to business needs
  3. Exposure to technologies and environments of significant enterprise systems;  and awareness of development methods, tools and frameworks of their applications
  4. Demonstrated ability to effectively support and guide project team members in functional and technical solution design and implementation including configuration and release management
  5. Well-developed organisational and interpersonal skills including high level written and oral communication and negotiation skills with a range of stakeholders


  1. Knowledge of formal Project Management methodologies both structured (PRINCE2 preferred) and Agile.
  2. Experience managing cross-functional teams.
  3. Experience in providing technical solution for Higher Education