Student Services Specialist
Job Classification Title: Student Services Specialist
Non-Exempt, 100% FTE
The Center for Comparative Studies in Race & Ethnicity (CCSRE) is Stanford’s interdisciplinary hub for teaching and research on race and ethnicity to advance racial justice. CCSRE houses a research institute, a dynamic set of community programs, and a family of academic majors (Asian American Studies, Chicana/o-Latina/o Studies, Comparative Studies, Jewish Studies, and Native American Studies). Across its courses, programs, and events, CCSRE supports students and faculty dedicated to studying race, ethnicity, and equity. CCSRE students and scholars approach questions of difference, inequality, and inclusion from dynamic interdisciplinary, comparative, and multiracial/multiethnic perspectives across a range of subjects from the arts to medicine, law, history, technology, economics and more. CCSRE is housed in the School of Humanities & Sciences, and partners with faculty and students across all seven schools.
The Center for Comparative Studies in Race and Ethnicity seeks a dynamic and collaborative student services specialist to engage students across the university and run the operations of our academic programs. CCSRE’s undergraduate programs are the core of the Center and the student services specialist is critical to recruiting, mentoring, supporting students and ensuring that the programs run smoothly and effectively.
The ideal candidate will have experience in race studies and social justice work, and be committed to helping students navigate their academic experience at Stanford. You will bring fresh ideas and a dynamic personality to engage prospective students across the university. You will also manage a team of undergraduate peer mentors to build a strong community of majors across campus.
This is an excellent opportunity to develop skills in higher-education administration and engage a diverse community of students and scholars.
The Student Services Specialist reports to the Associate Director of Academic Programs and Community Engaged Learning and works closely with the Faculty Director of Academic Programs and other Center staff.
We encourage applications from diverse backgrounds, including people of color, women, gender non-conforming, and LGBTQ individuals.
Your responsibilities include*:
- Serve as a subject matter resource to students and other departments.
- Coordinate logistics for outreach activities, meetings, and events.
- Respond to routine inquiries from students, faculty, external constituents, and staff.
- Train and direct day to day activities of student and temporary workers.
- Review documents and forms for completeness, track files for follow up and distribute for review.
- Research and resolve routine issues, refer complex issues to other staff.
- Input data, update electronic databases, web sites, literature, and associated materials.
- May collect, gather and validate data, prepare basic reports.
- Contribute to general office administration and process improvements.
* - Other duties may also be assigned
To be successful in this position you will bring:
- Associates degree and one year of relevant experience, or combination of education and relevant experience.
- Strong verbal and written communication skills.
- Basic computer skills, including experience with Microsoft Office Suite.
- Customer service skills.
- Basic office administration skills.
- Ability to learn compliance with legal, financial, and university policies and external regulations.
In addition, preferred requirements include:
- Proficient computer skills and demonstrated experience with office software and email applications
- Demonstrated success in following through and completing routine tasks.
- Strong organizational skills and attention to detail
- Excellent interpersonal skills.
- Ability to prioritize and multi-task.
* Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of their job.
Why Stanford is for You
Imagine a world without search engines or social platforms. Consider lives saved through first-ever organ transplants and research to cure illnesses. Stanford University has revolutionized the way we live and enrich the world. Supporting this mission is our diverse and dedicated 17,000 staff. We seek talent driven to impact the future of our legacy. Our culture and unique perks empower you with:
- Freedom to grow. We offer career development programs, tuition reimbursement, or audit a course. Join a TedTalk, film screening, or listen to a renowned author or global leader speak.
- A caring culture. We provide superb retirement plans, generous time-off, and family care resources.
- A healthier you. Climb our rock wall, or choose from hundreds of health or fitness classes at our world-class exercise facilities. We also provide excellent health care benefits.
- Discovery and fun. Stroll through historic sculptures, trails, and museums.
- Enviable resources. Enjoy free commuter programs, ridesharing incentives, discounts and more!
How to Apply
We invite you to apply for this position by clicking on the “Apply for Job” button. To be considered, please submit a cover letter and résumé along with your online application. Your one-page cover letter should briefly describe your experience with and interest in ethnic studies and/or racial justice work.
Final offers of employment are contingent upon successful completion of national criminal background check, national sex offender registry search and, where applicable, driving record.