Director, Customer Experience

Brisbane, Australia
09 Nov 2018
End of advertisement period
25 Nov 2018
Contract Type
Fixed Term
Full Time

About Griffith University

Griffith University strives for and celebrates the remarkable. Ranked in the top 2% of universities globally, Griffith is known for high impact research, outstanding student experience, commitment to social justice and a passion for making a positive difference.

The Corporate Services Division at Griffith is focused on providing professional services and innovative solutions in collaboration with the University community. The new Corporate Services Strategic Plan supports the University in achieving its future objectives, and focuses on functional integration, engagement and collaboration, as well as the provision of insightful advice and client centric services. This delivery will be enhanced by effective change management, transformative processes and excellent communication.

The opportunity

Reporting to the Vice President (Corporate Services), Griffith is looking for an outstanding Director, Customer Experience, to strengthen the customer centricity of Corporate Services. The primary focus of the role is to align services and solutions with customer outcomes, challenging Corporate Services by applying an analytical customer lens and being a champion of the University's requirements.

Your proven track record in a senior customer engagement role at a whole of organisation level and the capacity to apply your knowledge to the Higher Education sector should be coupled with your relevant qualifications, ideally at a postgraduate level. Your specialist knowledge of contemporary methods and techniques to measure, enhance and improve customer experience should be complemented by your exceptional communication skills and ability to effectively influence others.

If you have a passion for customer service, enjoy working collaboratively while ensuring an outstanding and consistent service experience then this could be your career opportunity to make a real difference.

How to apply

For a confidential discussion please contact Kate Robinson on +61 409 769 560 or at or Janine Fitzgerald on +61 424 164 765 or at quoting reference RF0023. Applications can be sent to either of the above email addresses.

For further information on this position please see the candidate information booklet. Obtain the candidate information booklet by clicking on the Apply button. You will be redirected to the Griffith University job search page where you will be able to access the candidate information pack.

Closing date: Sunday, 25 November 2018 at 4:30 pm AEST.