Student Services Specialist
Our mission in the Office of Medical Student Affairs is to provide comprehensive, integrated and efficient support services to medical students through partnerships throughout the School of Medicine. We are an effective and responsive team of professionals and student advocates who work collaboratively to ensure our students’ academic success and personal well-being.
Our team is seeking a Student Services Specialist to provide administrative and operational support to faculty, staff, and students on issues regarding admission, financial aid, housing, registrar services, visa services, student life, advising, career counseling and academic services. Resolve routine issues of limited scope within own work area using general guidelines and standards or precedents as reference.
Job Code: 7500
*This position is not scheduled to move to Stanford Redwood City
- Review documents and forms for completeness, track files for follow up and distribute for review.
- Research and resolve routine issues, refer complex issues to other staff.
- Input data, update electronic databases, web sites, literature, and associated materials. May collect, gather and validate data, prepare basic reports.
- Coordinate logistics for outreach activities, meetings, and events.
- Respond to routine inquiries from students, faculty, external constituents, and staff.
- Serve as a subject matter resource to students and other departments.
- Contribute to general office administration and process improvements.
* Other duties may also be assigned
- Experience with PeopleSoft, Nolij and other student records management systems
- Experience building and editing student facing websites
- Bachelor’s degree preferred.
EDUCATION & EXPERIENCE (REQUIRED):
Two year college degree and one year of relevant experience, or combination of education and relevant experience.
KNOWLEDGE, SKILLS AND ABILITIES (REQUIRED):
- Strong written and verbal communication skills.
- Basic computer skills, including experience with Microsoft Office Suite.
- Customer service skills.
- Basic office administration skills.
- Ability to learn compliance with legal, financial, and university policies and external regulations.
- Frequently sit, perform desk-based computer tasks.
- Occasionally stand, walk, twist, use fine manipulation, grasp, use a telephone, write by hand, sort and file paperwork, lift, carry, push, and pull objects that weigh up to 10 pounds.
* Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of his or her job.
About Stanford University
Stanford University, located between San Francisco and San Jose in the heart of California’s Silicon Valley, is one of the world’s leading teaching and research universities. Since its opening in 1891, Stanford has been dedicated to finding solutions to big challenges and to preparing students for leadership in a complex world.
Supporting that mission is a staff of more than 10,000 which is rooted in a culture of excellence and values innovation, collaboration, and life-long learning. To foster the talents and aspirations of our staff, Stanford offers career development programs, competitive pay that reflects market trends and benefits that increase financial stability to promote health, fulfilling lives. An award-winning employer, Stanford offers an exceptional setting for professionals looking to advance their careers.
Stanford University is an equal employment opportunity and affirmative action employer and is committed to recruiting and hiring qualified women, minorities, protected veterans and individuals with disabilities.