Project Lead Manager
The Lead Project Manager will lead, coordinate and manage the wide variety of hospital operations and patient care related projects occurring at any given time by working with respective Associate Level Hospital Triad segment leaders (Associate Hospital Director, Associate Chief Nursing Officer, and Associate Chief Medical Officer) for University Hospital Medical Services which includes Emergency Medicine and Acute Medical Inpatient Services. These projects support improvements in operations that include (but are not limited to) improvement in patient care and patient experience, enhancement of fiscal year priorities and goals; patient flow and throughput; facilitation of departmental, Center and MPlan dyad proposals; facilitating the review of programmatic utilization of resources (space, capital, human resources, information technology); activity, operating and capital budgets; facilitating and conducting root cause analyses; conducting value stream analyses; addressing safety issues; facility project planning; and other requests as needed to be facilitated as directed by the associate level triad leaders of University Hospital Medical Services. Efforts include the independent gathering of information and pertinent facts, meeting with stakeholders, documenting findings and assumptions, tracking progress and metrics, and appropriately prioritizing work efforts related to safety, regulatory and compliance, along with understanding and facilitating operational needs in conjunction with overall sub-segment leadership goals and ensuring areas of competing priorities, potential duplication are identified and resolved across the multiple projects.
- As a pivotal member of the hospital operations teams this role will translate segment and goals via direction from segment and sub-segment leadership into improved outcomes, future value streams, and enhanced processes. This position will oversee and facilitate all work that results from this translation.
- Interact with respective sub-segment leaders, MPLAN leaders, department and center leaders, and process improvement colleagues as well as clinical staff to accomplish the goals of the clinical enterprise.
- Identify potential gaps to hard wire process and system improvements ensuring quality, safety and value are consistently delivered.
- Partner with operational team members across segments (UH/CVC, C&W, Ambulatory Care and Shared Services) as necessary to achieve respective segment goals.
- Provide administrative support to the University Hospital Associate Level Triad Medical Services Team in data presentation and review; prepare reports related to project assignments.
- Manage and report operational data with a detailed understanding of data sources and measurement methodologies; display and present data that are appropriate for understanding by end-users.
- Present information objectively with a balanced perspective to best reflect strengths and opportunities to enable discussion and analysis for leaderships’ understanding of respective issues and potential solutions.
- Perform and maintain necessary analyses related to current state performance across the continuum for assessment by operational leaders in working to achieve established targets. This includes developing and maintaining systems for monitoring and the evaluation of improvement initiatives while balancing capabilities and constraints within the system.
- Mentor process owners regarding project management and process improvement at the unit/ department level, for successful execution and conclusion of projects and initiatives.
- Serve as a partner to facilitate work that needs to occur across segments (i.e. Ambulatory Care/UMMG/ CW/Shared Services).
- Assess team readiness for change and deploy change management tactics to ensure success.
- Master's degree in health services administration, nursing, business administration, industrial engineering or an equivalent combination of education and experience.
- Progressive project management experience with a minimum of 5 years of experience, desired a minimum of 8-10 years of experience and preferably in healthcare.
- Proven experience managing projects in a complex highly matrixed organizations, utilizing influencing strategies to facilitate decisions.
- Excellent interpersonal, written and verbal communication skills.
- Demonstrated commitment to service excellence.
- Demonstrated problem solving, influence and conflict resolution skills.
- Ability to prioritize efforts to ensure timely execution of work products.
- Exceptional organizational and computer skills with proficiency in Microsoft software applications, analytics and reporting.
- Demonstrated ability to utilize a myriad of analytical approaches to problem solving.
- Master’s degree in a related public health field directly related to the duties of the position.
- Progressive leadership experience in healthcare with project management experience in understanding clinical work and workflows.
- Proven success in executive project management and project implementation working across many departments.
- Demonstrated commitment to the creation of the ideal patient care experience.
- Demonstrated knowledge of inpatient clinical operations and the understanding of healthcare disease processes, terminology and procedures.
Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act.
Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.
Job openings are posted for a minimum of seven calendar days. This job may be removed from posting boards and filled anytime after the minimum posting period has ended.
U-M EEO/AA Statement
The University of Michigan is an equal opportunity/affirmative action employer.