DURHAM UNIVERSITY

Service Desk Technical Analyst

Location
Durham, United Kingdom
Salary
Grade 4 (£19,202 - £21,414)
Posted
31 Oct 2018
End of advertisement period
14 Nov 2018
Ref
016749
Contract Type
Permanent
Hours
Full Time

Department : Computing And Information Services

Position Type : Technical And It

Grade 4 (£19,202 - £21,414)

The purpose of the post is to enable University staff and students to use their IT effectively in teaching, research and operations.

As a member of the Computing and Information Services (CIS) Support Services Team you will be expected to provide effective and customer focused support to all users of University IT in a timely and professional manner.

The post holder will perform activities to maintain the day-to-day operation of the University's Computing and Information Services within the University.

The role requires a passion for customer service delivery, excellent problem solving and communication skills, and a good level of IT knowledge.

As part of your application, in addition to a covering letter and CV, applicants are asked to complete the Supplementary Application Table, which explicitly outlines how you meet each of the essential criteria for this post and, where applicable, the desirable criteria.

Please note, applications will only be considered from applicants who complete and attach the supplementary application table.

Closes midday on : 14-Nov-2018