IP Video Services Systems Engineer
Job Family: Information Technology Services
Job Series: Network Specialist
Job Code: 4813
Note: Not all unique aspects of the job are covered by this job description
Job Code: 4813
Job Grade: K
The IP Video Services Systems Engineer reports to the IP Video Services Technical Manager within the Stanford University IT Services – Communications Services organization. This position is a member of a team, which has the responsibility to provide technology innovation, architecture, engineering, client consulting-provisioning, and operations support with a focus on IP Video Services and Unified Communications.
Provide design, hardware, and software support for IP Video and related Unified Communications technologies, services, and applications. Manage complex IP Video/Unified Communications projects; support IP Video/Unified Communications systems, related network and compute environments and technologies, including video, voice, data, and other collaboration technologies.
- Manage large/complex IP Video installations; including, requesting information, evaluating proposals, overseeing work of others, verifying correct installation, and coordinating with other departments.
- Implement programs, services, architecture, and design; plan, design and implement new features and services.
- Integrate advanced technology developed in other departments, as well as, commercial products into the Stanford IP Video and Unified Communications environment.
- Design, develop, evaluate, acquire, enhance, test, deploy, and manage systems/applications for University-wide IP Video services in a highly complex, multi-vendor, and multi-application environment.
- Develop detailed technical design and implementation strategies for IP Video services management and administration, and recommend guidelines and policies, as appropriate.
- Carry out duties with high degree of responsibility for design integrity, security, and consistency with overall Unified Communications architecture.
- Provide mentoring and training to lower level IP Video specialists; act as final escalation point on technical issues.
- Perform root-cause analysis and develop resolutions.
- Lead technical project teams to ensure timely completion and satisfaction of reliability and performance requirements.
- Formulate long-term IP Video services plans, which may affect university resources.
* - Other duties may also be assigned
Education & Experience:
Bachelor's degree and eight years of relevant experience or a combination of education and relevant experience. In-depth experience in large-scale IP Video/Unified Communications design, implementation, analysis, and project management.
Knowledge, Skills and Abilities:
- Excellent oral and written communication skills, with ability to communicate complex technical issues to non-technical users.
- Advanced communication skills and ability to influence, persuade, negotiate, and mentor.
- Expert knowledge of and experience with multiple IP Video/Unified Communications technologies.
- Fine-tuned trouble-shooting skills.
- Proven project planning and management experience, including ability to manage people.
Certifications and Licenses:
- Constantly perform desk-based computer tasks.
- Frequently sitting, grasp lightly/fine manipulation.
- Occasionally stand/walk, kneel/crawl, and use a telephone.
- Rarely climb (ladders, scaffolds, or other), twist/bend/stoop/squat, reach/work above shoulders, grasp forcefully, writing by hand, sort/file paperwork or parts, lift/carry/push/pull objects that weigh up to or >40 pounds.
- Must be able to occasionally crawl into tight spaces.
- Requires good visual acuity.
* - Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of the job.
- May be exposed to electricity at greater than 240 volts, lasers, noise > 80dB TWA.
- May need to work in confined spaces such as closets and racks or heights 4-10 feet.
- Interpersonal Skills: Demonstrates the ability to work well with Stanford colleagues and clients and with external organizations.
- Promote Culture of Safety: Demonstrates commitment to personal responsibility and value for safety; communicates safety concerns; uses and promotes safe behaviors based on training and lessons learned.
- Subject to and expected to comply with all applicable University policies and procedures, including but not limited to the personnel policies and other policies found in the University's Administrative Guide, http://adminguide.stanford.edu.
Stanford is an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Stanford welcomes applications from all who would bring additional dimensions to the University’s research, teaching and clinical missions.