IP Video Services Technical Manager

California, United States
09 Nov 2018
End of advertisement period
09 Jan 2019
Contract Type
Full Time

Job Family: Information Technology Services
Job Series: System Administrator
Job Code: 4833
Grade: K
Exemption: Exempt

Note: Not all unique aspects of the job are covered by this job description

Job Code: 4833
Job Grade: K


The IP Video Services Technical Manager reports to Voice Applications and Services Director within the Stanford University IT Services- Communications Services organization. This position has responsibility to manage a technical team providing technology innovation, architecture, engineering, client consulting-provisioning and operations support with a focus on IP Video services and Unified Communications. 


With minimal guidance, lead IP Video Services Team to design, install, configure, optimize, and maintain integrity of highly complex IP Video systems platforms. Develop long-term IP Video Services strategic technology, services and capacity plans.


  • Lead IP Video Services Team to design, develop, install, and maintain IP Video Systems, utilities, and supporting IP Video applications software and services.
  • Resolve IP Video system and related services problems with impact on the IP Video Services.
  • Design, configure, implement, and maintain system security strategies, policies, and procedures
  • Establish software/hardware standards and systems policies and procedures.
  • Engage in long-term strategic planning of IP Video systems development and integration.
  • Conceptualize and implement systems within broad technical or structural frameworks.
  • Perform capacity planning for system configuration, software services, network services, load distribution, and service interrelationships among IP Video systems and broader Unified Communications systems and services
  • Act as a technical expert or lead for IP Video services engineers and subject matter experts.
  • Act as project leader on large-scale IP Video projects in which strong technical, directional, and personal leadership is necessary; assign and oversee the work of resources outside IP Video Services Team as needed.
  • Manage vendor relationships and cost effective hardware and software maintenance agreements with vendors.

* - Other duties may also be assigned


Education & Experience:

Bachelor's degree and eight years of relevant experience, or a combination of education and relevant experience.

Knowledge, Skills and Abilities:

  • Experience with complex multi-system IP Video and Unified Communications platforms and vendors.
  • Experience coordinating multi-system and computing environments in independent computing facilities.
  • Experience developing/implementing a business continuation and disaster recovery plan.
  • Proven ability to develop appropriate plans to meet IP Video needs.
  • Proven ability to lead and work on large/complex system deployment projects in a team environment.
  • Advanced knowledge of IP Video and Unified communications, technology, services and security trends and best practices.
  • Industry knowledge of IP Video Systems, Unified Communications and related technologies such as computer networking, compute platforms and applications.

Certifications and Licenses:



  • Constantly perform desk-based computer tasks, grasp lightly/fine manipulation.
  • Frequently sitting.
  • Occasionally stand/walk, twist/bend/stoop/squat, reach/work above shoulders, sort/file paperwork or parts, lift/carry/push/pull objects that weigh up to 10 pounds.
  • Rarely kneel/crawl, climb (ladders, scaffolds, or other, grasp forcefully, use a telephone, writing by hand, lift/carry/push/pull objects that weigh 21>40 pounds.

* - Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of the job.


  • Interpersonal Skills: Demonstrates the ability to work well with Stanford colleagues and clients and with external organizations.
  • Promote Culture of Safety: Demonstrates commitment to personal responsibility and value for safety; communicates safety concerns; uses and promotes safe behaviors based on training and lessons learned.
  • Subject to and expected to comply with all applicable University policies and procedures, including but not limited to the personnel policies and other policies found in the University's Administrative Guide, http://adminguide.stanford.edu.

Stanford is an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Stanford welcomes applications from all who would bring additional dimensions to the University’s research, teaching and clinical missions.

Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of the job.