Patient Coordinator PENN Dental Main Line Berwyn

Pennsylvania, United States
31 Oct 2018
End of advertisement period
31 Dec 2018
Contract Type
Full Time

The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn’s distinctive interdisciplinary approach to scholarship and learning.

Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.

The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more.

Established in 1878, Penn Dental Medicine is among the oldest university-affiliated dental schools in the nation. Penn Dental Medicine (PDM) is on a mission to provide the highest quality clinical and research environment for students while shaping the future of care. Join Penn Dental Medicine to live that mission every day by supporting the research and clinical needs of our patients, students, faculty, staff, and community. With PDM, not only can you maximize your career potential at an Ivy League Institution, but you can make a real difference in the lives of our patients and students.

Penn Dental brings you in depth experience and knowledge in the art and science of dental medicine. You benefit from a team of experts who not only teach the next generation of dentists, but also practice using the leading techniques in patient care. Penn Dental includes practitioners who also serve at Children’s Hospital of Philadelphia and the Hospitals of the University of Pennsylvania. We are a team of outstanding oral health professionals who provide multi specialty care beyond your expectations.
In the role as Patient Coordinator you will:

  1. Professionally greet & assist patients by scheduling appointments, providing accurate information concerning dental practice charges, policies, & procedures. Register patients & prepare new charts. Consistently demonstrate concern & courtesy towards all; treat all people respectfully; take personal responsibility for correcting problems; follow up to ensure satisfaction with the level of service received. Flexibility with work schedule & hours based on business needs.
  2. Accurately create schedules with the faculty practices meeting targeted daily goals. Schedule patients accurately & completely. Provide appointment alternatives when needed. Accurately gather patient demographics, insurance and/or financial information to establish patient’s account, financial & billing data. Handle all insurance verification as well as pre and post appointment activity. Remain calm in stressful situations. Demonstrate pleasant disposition that puts people at ease.
  3. Complete daily review of dental site appointment book for accuracy & completion of dental procedures including appointment book controls for maintaining productive & efficient patient flow. Respond to routine treatment & billing questions. Reconcile daily cash receipts. Collect co-pays & explain PDFP polices regarding co-pays required at the time of service. Foster a sense of collegial partnership & teamwork. Encourage cooperation and establish common ground.
  4. Verify & maintain the accuracy of patient records including demographics, insurance, financial & guarantor data. Provide coverage & support based on business needs for the practice. Take responsibility for all work activities & personal actions; implement decisions that have been agreed upon; maintain confidentiality with sensitive information; acknowledge & learn from mistakes without blaming others; recognize the impact of one’s behavior on others.
  5. Previous working experience in dentistry profession with understanding of dental terminology, treatments and procedures is required. A High School Diploma or GED and 2 years to 3 years of experience or equivalent combination of education and experience is required.

Excellent communication, interpersonal and customer service skills.
Excellent speaking voice; proper grammar, diction, enunciation and tone.
Excellent listening and organization skills; ability to multi-task.
Ability to effectively communicate verbally and written within all levels.
Ability to work with others in a collaborative and professional manner; teamwork is essential.
Ability to adapt to change and meet the unexpected needs and demands.
Must be accountable, dependable, independent, motivated, punctual, reliable and flexible.
Must exhibit excellent work ethic and maintain honesty and integrity.
Working knowledge of dental management systems, preferably axiUm. Experience in consumer-side healthcare environment. Ability to handle complex and confidential information with discretion. Competency using a variety of computer applications, including MS Office suite.

Penn adheres to a policy that prohibits discrimination on the basis of race, color, sex, sexual orientation, gender identity, religion, creed, national or ethnic origin, citizenship status, age, disability, veteran status, or any other legally protected class.