Student Transaction Coordinator

Location
Perth, Australia
Posted
29 Oct 2018
End of advertisement period
11 Nov 2018
Ref
294/2018
Contract Type
Permanent
Hours
Full Time
  • STUDENT ADMINISTRATION
  • JOONDALUP CAMPUS  
  • $85,911 TO $96,451 PA 
  • ONGOING, FULL TIME 
  • OPEN TO AUSTRALIAN OR NEW ZEALAND CITIZENS OR AUSTRALIAN PERMANENT RESIDENTS

We are seeking a highly motivated, customer-focused leader with experience working in a complex customer-oriented, high volume transaction-processing environment, to lead and develop a newly created team to achieve high performing results. You will be responsible for ensuring the resolution of complex Student Transaction enquiries, and for creating, developing and improving the service to all key stakeholders involved in these processes. As you will be part of a dynamic culture that continually focuses on process improvement, you will also have the opportunity to develop your skills across the different areas within Student Transaction.

The Student Transactions Team is the custodian of content relating to current and future student admissions, assessments, student records, fees and scholarships. Any changes to processes impacting information are managed by the team and are in accordance with University rules and legislation. The team is responsible for answering all related Tier 3 enquiries including developing communications content and gaining the appropriate approvals and keeping all student information up-to-date and informing other teams across the University as required. The team maintains relationships with Schools and Service Centres to ensure information is provided accurately, promptly and efficiently.

Key Criteria

The successful applicant will possess the following skills, experience and capabilities:

  • Experience in a complex customer-oriented, high-volume transaction processing environment responsible for academic, financial or non-financial type transactions. 
  • Experience in using leadership techniques to maximise the effectiveness of team service delivery and develop a highly productive team environment
  • Demonstrated ability to analyse and solve complex problems under pressure. 
  • Demonstrated attention to detail and accuracy. 
  • Ability to organise and prioritise work and meet deadlines.

You will also demonstrate personal attributes that are congruent with the University’s values of Integrity, Respect, Rational Inquiry and Personal Excellence.

Benefits & Remuneration

This ongoing position attracts remuneration of $85,911 - $96,451 PA plus 17% University superannuation contribution.

ECU supports a work/life balance for staff. Benefits such as flexible working arrangements may also be negotiated to meet your personal circumstances.

ECU has an Award-winning Health and Wellness Program and an extensive range of staff benefits across entertainment, financial, health, travel and consumer goods and services.

For information on the benefits of working at ECU, please visit Our Benefits on the Employment Opportunities website.

Contact

Interested applicants are welcome to contact Annette Thompson on annette.thompson@ecu.edu.au for more information.

How to Apply

Please upload your resume together with a statement (maximum of 2 pages) addressing the key criteria listed above. 

Closing Date:

Applications close on 11 November 2018 at 11:30 pm.

PLEASE NOTE: BECAUSE THIS IS AN ONGOING POSITION, APPLICATIONS WILL ONLY BE ACCEPTED FROM CANDIDATES WHO ARE EITHER AUSTRALIAN OR NEW ZEALAND CITIZENS OR AUSTRALIAN PERMANENT RESIDENTS.

ECU is diverse and inclusive workplace reflecting the differences in society. Specific strategies and initiatives are in place to address under representation of specific groups. Applications are encouraged from suitably qualified people from all backgrounds.

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