Internship Program Coordinator, Business and Technology

Michigan, United States
06 Nov 2018
End of advertisement period
15 Nov 2018
Contract Type
Full Time

How to Apply

A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and working in the LSA Opportunity Hub, and outline skills and experience that directly relate to this position. Please also address the following:

how you learned about this role

specific interest in business and technology

the value of a liberal arts and sciences education

covers letters should be no more than 1 page

The College of Literature, Science, and the Arts (LSA) invites applications for the Internship Program Coordinator for Business & Technology in the LSA Opportunity Hub. The Opportunity Hub reports to the Assistant Dean for Student Development and Career Initiatives and is housed under the LSA Dean’s Office. The Opportunity Hub is a transformational initiative to encourage all students to connect their liberal arts and sciences education with their goals and aspirations. Hub staff collaborate with campus partners to facilitate access to experiential learning opportunities both on and off campus, funding, employer partnerships, and alumni mentors. Through these channels, the Opportunity Hub helps students explore challenging, diverse opportunities, discover what matters most to them in their education and beyond, and put their liberal arts and sciences education to work.

We are seeking candidates who have an innovative approach to work; enjoy working in a fast-paced, evolving area; are comfortable taking action in a growing and changing workplace; and who will actively engage in a dynamic, high-performing, collegial team environment. Candidates must prize and work to further our desire for inclusivity. We seek candidates with a commitment to creating access to opportunities for our diverse population of LSA students, and have an interest in and commitment to the liberal arts and sciences.

Job Summary

The Opportunity Hub Internship Program is an initiative that offers LSA undergraduate students internship education, exploration, preparation, and professional development opportunities. The Internship Program works with LSA alumni to create, publicize, and hire for in-person and virtual internships designed exclusively for LSA students. Internships are hosted in the United States and abroad in the following areas: business & technology, health & science, and nonprofits & the arts.

The Internship Program Coordinator for Business & Technology will serve as the industry expert for LSA students and Hub staff in the business and technology field. This position will create and deliver internship programming and procedures with the goal of creating inclusive approaches to career exploration that address the diverse goals and aspirations of liberal arts and sciences students. Using the LSA Opportunity Hub models for student engagement and coaching, this position will assist LSA students as they learn about, prepare for, engage with, and reflect upon their internship experience to gain an understanding of their interests and potential career goals. The Internship Program Coordinator for Business & Technology will place students at the center of the co-creative process of defining and preparing for success.

This role reports to the Assistant Director of Student Engagement - Internship Program and will supervise the work of up to 2 undergraduate student staff. This role collaborates closely with teams within the Opportunity Hub: Student Engagement, Alumni and Employer Engagement, Learning, and Operations.

A candidate who prizes and understands inclusivity is essential.


Internship Program - Student Engagement & Program Management: 30%

Research & Development

  • Conduct comprehensive industry research into a variety of divisions of business and technology in order to serve as an industry expert for LSA students
  • Create content for industry-specific targeted email communication with LSA students
  • Develop and implement a plan for student engagement that allows students to develop an understanding of the business and technology landscapes, in the United States and abroad

Policy & Procedure

  • Track student compliance with Internship Program policies and procedures
  • Evaluate and make recommendations for Internship Program policies and procedures
  • Manage student blogs during the internship experience to identify impactful student stories

Programming & Coaching

  • Provide oversight for innovative programs and services that reflect student feedback
  • Coach students about business and technology internship opportunities and application processes
  • Create, implement, oversee, and evaluate intentionally-designed, educationally-driven interactive programs that support students in their exploration of the variety of opportunities within business and technology
  • Design and deliver workshops, programs, and events, both virtually and in-person, utilizing the Opportunity Hub’s active learning cycle
  • Use the F.U.E.L. coaching model (Zenger and Stinnett, 2010) to provide in-person and virtual individual coaching to students in the internship process
  • Work with students, individually and in groups, to establish goals that ensure learning during and after their internship experiences

Internship Program - Position Coordination & Program Management: 30%


  • Develop and manage a portfolio incrementally increasing to approximately 75 Hub-sourced internship positions
  • Manage budgets for large-scale Internship Program events

Alumni Engagement

  • Support the outreach efforts of the Hub’s Alumni and Employer Engagement team to develop internship opportunities within business and technology
  • Assist alumni employers in the creation of Hub-sourced internship job descriptions
  • Communicate with alumni employers to support the posting, promotion, and candidate review processes
  • Maintain communication with alumni employers concerning the status of their posting, including number of applicants, timelines, and Internship Program requirements
  • Collaborate with the Hub’s Alumni and Employer Engagement team to conduct meetings that foster the relationship between the Hub and the alumni employer, ensuring quality student experiences
  • Work with Alumni and Employer Engagement team to triage and troubleshoot alumni employer questions and concerns
  • Conduct site visits to determine eligibility to host interns


  • Collaborate with the Hub Communications Specialist to identify marketing needs and solutions to promote Internship Program opportunities and resources
  • Communicate with Hub teams and on-campus partners to increase the Internship Program’s reach and to provide collaborative programming
  • Promote the Internship Program to LSA students; communicate with students to support each phase of the application process for Opportunity Hub-sourced internships

Internship Postings

  • Oversee the process of posting Hub-sourced internships in the Symplicity LSA Opportunity Network
  • Monitor student response to Hub-sourced internship postings, communicate findings to Hub teams
  • Triage alumni employer questions about posting internships in the Symplicity LSA Opportunity Network; consult with the Hub Data & Systems team as necessary

General Student Engagement: 10%

  • Using the Stages of an Internship model (Sweitzer and King, 2014), provide online coaching for a one-credit Applied Liberal Arts course, ALA 225 Undergraduate Internship Course
  • Participate in the planning, implementation, and on-site support of Flash Internships (rapid, short-term, on-site experiences that provide students a chance to work and network with the top professionals in a given field)
  • Provide accurate information about university resources and programs
  • Encourage students to invest fully in curricular and co-curricular opportunities
  • Appropriately refer students to university units and departments as needed

Outreach and Service to the Opportunity Hub: 10%

  • Engage with LSA alumni and employers during Hub events
  • Serve as a member or chairperson for Opportunity Hub working groups
  • Represent the Opportunity Hub at campus and community events
  • Develop and maintain liaison relationships with student organizations and LSA departments and units to connect students with Opportunity Hub, LSA, and U-M opportunities
  • Actively contribute to the Opportunity Hub’s long-range vision and model for student engagement, its implementation and growth
  • Assist in the process of incorporating the Hub Mentorship Program into Internship Program practices
  • Provide industry expertise in the creation of Hub initiatives and events
  • Assist with the onboarding and training of new Internship Program team members
  • Promote Hub resources and initiatives to serve internal and external audiences
  • Identify opportunities to expand and facilitate engagement with LSA students, units, and departments

Data Collection, Evaluation, and Assessment: 10%

  • In collaboration with the Internship Program and the Data & Systems teams, employ a data engagement model to identify, measure, and report outcomes from Internship Program work
  • Assess the interests of LSA students and collaborate with the Student Engagement and Alumni & Employer Engagement teams to ensure that the events and internship opportunities developed are aligned with student needs
  • Utilize student and alumni employer feedback data to inform decision making for future Hub-sourced internship sites
  • In collaboration with the Data & Systems and Internship Program teams, evaluate Internship Program programming and services; use this information in the creation of semesterly reports
  • In collaboration with the Coordinator of Student Engagement, evaluate the effectiveness of the use of the Symplicity LSA Opportunity Network in posting and accepting applications for Internship Program opportunities; communicate requests with the Data & Systems team
  • Produce relevant reports and analysis pertaining to student engagement with internship opportunities

Student Staff Supervision: 5%

  • Provide assistance for the recruitment, hiring, and training processes for student staff
  • Create and supervise the work of assigned student staff, including bi-monthly meetings with supervisees
  • Supervise undergraduate student staff during large-scale events and Internship Program workshops
  • Engage undergraduate student interns in the Opportunity Hub model of professional development
  • Assess the ongoing training needs of student staff and communicate these needs to the Assistant Director of Student Engagement - Student Employment and Advisory

Professional Development: 5%

  • Maintain a good understanding of current trends and best practices related to student development and engagement, career development, and business and technology
  • Attend workshops, trainings, institutes, and conferences related to the profession and Hub mission
  • Actively engage and contribute to the profession at campus, local, regional, and/or national level
  • Be an active member of related professional organizations
  • Attend meetings, represent LSA & Hub interests, and participate in sub-committee partnership work within the Career Services Network, a professional network of University of Michigan Administrators
  • Remain current on research, scholarship, and best practices related to the liberal arts and sciences, higher education, and position specific requirements

Required Qualifications*

  • Master’s Degree or equivalent experience
  • 1-3 years experience with diverse student populations in a university setting
  • Interest and/or background in business and technology
  • Ability to initiate and develop relationships with students, alumni and employers, both one-on-one and in group settings
  • Capacity to use independent judgment, diplomacy, and maintain confidentiality with a positive, service-oriented attitude
  • Appreciation of and ability to articulate the value of the liberal arts and sciences
  • Strong communication skills
  • Demonstrated investment in issues of equity, access and inclusion with an inviting, student-centered approach to student engagement
  • Demonstrated ability to design and implement innovative/creative programming
  • High level of organizational ability, including the ability to organize and coordinate a diverse workload with attention to detail and ability set and meet deadlines
  • Ability to work extended hours including early mornings, evenings, and weekends
  • Successful experience working in a collaborative, team environment
  • Ability to act independently, take initiative and promote innovation
  • Flexibility to meet changing priorities

Desired Qualifications*

  • 3-5 years experience with diverse student populations in a university setting
  • Experience coaching, advising, mentoring, and/or teaching in a university setting
  • Experience supervising student staff
  • Experience in a liberal arts and sciences program
  • Experience with career development programs in a university setting
  • Experience in a newly developing organization, and a demonstrated ability to adapt to change
  • Demonstrated experience with higher education systems, policies, and procedures

Additional Information

The position requires occasional domestic and/or international travel. Attendance at several on- and off-campus evening events is required, including occasional weekends.

The College of Literature, Science, and the Arts seeks to recruit and retain a diverse workforce as a reflection of our commitments to serve the diverse people of Michigan, fulfill the College’s Guiding Principles, and sustain the excellence of LSA.

To learn more about diversity, equity, and inclusion visit

To learn more about LSA’s Guiding Principles visit

Background Screening

The University of Michigan conducts background checks on all job candidates upon acceptance of a contingent offer and may use a third party administrator to conduct background checks. Background checks will be performed in compliance with the Fair Credit Reporting Act.

Mission Statement

The mission of the University of Michigan is to serve the people of Michigan and the world through preeminence in creating, communicating, preserving and applying knowledge, art, and academic values, and in developing leaders and citizens who will challenge the present and enrich the future. The University of Michigan is committed to foster learning, creativity and productivity, and to support the vigorous exchange of ideas and information, not only in the classroom but in the workplace by:

Creating a work environment in which people treat each other with respect and dignity, regardless of roles, responsibilities or differences.

Providing support, direction and resources enabling us to accomplish the responsibilities of our jobs and to reach the goals that are set for professional and personal growth.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.