Patient Navigator

North Carolina, United Sates
26 Nov 2018
End of advertisement period
26 Jan 2019
Contract Type
Full Time

Job Description

General Description of the Job Class

The Patient Navigator assumes responsibility and accountability for the management of resources through interdisciplinary collaboration to achieve optimal patient outcomes.

Duties and Responsibilities of this Level

  • The Patient Navigator assumes responsibility and accountability for the management of resources through interdisciplinary collaboration to achieve optimal patient outcomes.
  • The Navigator coordinates research data, community physicians, and Duke Health System resources into a seamless model of access and care benefiting patients, participating physicians, and family members.
  • Patient liaison to support patient and families hearing loss journey
  • Point of contact for families re: coordination of cochlear implant related appointments
  • Coordination of family/community outreach
  • Community liaison for outside organizations and therapists
  • Triage patient issues/concerns
  • Oversee re/scheduling of appointments
  • Support Audiologists, Speech Pathologists and and Otolaryngologists as needed
  • Assist Audiologist with the pre-authorization, ordering and verification processes
  • Coordinate with Operating Room to assure patient surgeries are correctly posted, and all equipment for procedures are ordered and available
  • Maintenance of patient database and outcome metrics

Perform other related duties incidental to the work described herein.

  • Knowledge, Skills, and Abilities
  • Self-directed and able to organize and manage multiple tasks/projects simultaneously
  • Ability to promote programs and services to community
  • Extensive understanding of patient care
  • Proficient in review of medical records and other patient care information
  • Demonstrated skills in verbal and written communication
  • Ability to maintain strict confidentiality
  • Ability to promote and build teamwork and multidisciplinary care concept 

Requisition Number: 401510677 
Job Family Level: G1
Exempt/Non-Exempt: Exempt
Full Time / Part Time: FULL TIME
Regular / Temporary: Regular
Shift: First/Day

Minimum Qualifications

Duke University is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas, an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions:

Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.


Bachelors degree in a health-related field required. Masters degree a health-related field preferred.


Three years of experience in patient education, nursing, planning, case management, or similar experience.

Degrees, Licensures, Certifications

Auto req: ID106201BR