Clinic Manager

Maryland, United States
16 Nov 2018
End of advertisement period
16 Jan 2019
Contract Type
Full Time

Role/Level/Range: ATO/3/OG
Salary: Commensurate with Experience
Status:  Full-Time
Department name: 1704011799- Dermatology Sibley 
Work Schedule/Hours: M-F 8:30 am - 5:00 pm 
Location: 01-DC:District of Columbia 
Personnel area: Johns Hopkins University

The Regional Clinic Manager will oversee the operations of two Dermatology outpatient clinics, one located at Sibley Memorial Hospital and one located at the Howard County Medical Pavilion. This position will work collaboratively with departmental and divisional leadership to meet clinical practice goals and objectives.

The Regional Clinic Manager will proactively assess and implement appropriate processes to ensure that all facets of clinic practice management are effectively addressed. To include: scheduling efficiency, complete and accurate registration, timely and accurate physician/hospital billing, payor contracting compliance, insurance referral and preauthorization requirements, medical records management, patient relations, physician practice preferences, environmental safety, regulatory compliance, and program marketing for service lines operating within the Sibley and Howard County clinics.

The Regional Clinic Manager will work closely with Dermatology Administration to prepare financial reports and clinical budgets. The position will train and oversee administrative and office support staff. The ability to work in a team environment is essential to this position.

Specific duties & responsibilities:

Responsible for the day-to-day clinical operations of Dermatology at Sibley and Howard County. Assure that the clinics are appropriately staffed to meet operational needs. Work with administrative and physician leadership to establish policies and procedures where changes are needed.


  • Manage clinic support staff
  • Recruit and hire new staff
  • Orient and train new staff; schedule Epic training
  • Ensure that staff achieve success on annual competency assessments
  • Conduct performance appraisals utilizing applicable Johns Hopkins University (JHU) performance management tools.
  • Ensure that employee HR files meet Joint Commission requirements for documentation.
  • Oversee individual employee development and training
  • Conduct progressive employee disciplinary activity as needed
  • Resolve patients, staff, and providers concerns with clinical issues (i.e. scheduling, urgent appointment request, etc.)
  • Manage patient complaints, investigating all perspectives of situations and providing formal reports for JHH Patient Relations Department. Implement corrective actions, as indicated, to ensure that the problems are not replicated. Ensure that staff and/or providers are informed of appropriate future actions.

 Develop and implement clinical processes

  • Manage collection of necessary referrals and authorizations
  • Collecting and updating patient demographic data
  • Create and update providers templates via Epic
  • Ensure coverage for clinic and assist with cancellation of clinics
  • Resolve scheduling conflicts, monitor room utilization, and maintain clinic patient flow
  • Assist patients and providers with Billing concerns
  • Inform Self-pay patients of time of service payment requirements
  • Financially advise patients of deductible and co-pay requirements
  • Serve as liaison for patients and providers with the billing department to resolve billing discrepancies


  • Assist  in the development of the annual clinical operating budget
  • Monitor monthly expenditure statements for budgets and prepares documents required to maintain balanced accounts for review and approval Dermatology Administration
  • Process purchase request for clinical supplies and equipment via SAP

Other responsibilities:

  • Attend all required training as mandated by JHU and Human Resources
  • Perform other duties as required


  • Bachelor’s Degree
  • 3 years of related experience.
  • Previous supervisory experience.
  • Understanding of changing reimbursement policies and third party reimbursement.
  • Additional education may substitute for required experience and additional related experience may substitute for required education, to the extent permitted by the JHU equivalency formula.
  • Excellent verbal and written communication skills
  • Must possess a strong personal and professional commitment to quality patient care and service excellence

The successful candidate(s) for this position will be subject to a pre-employment background check.

If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the HR Business Services Office at For TTY users, call via Maryland Relay or dial 711.

The following additional provisions may apply depending on which campus you will work.  Your recruiter will advise accordingly.

During the Influenza ("the flu") season, as a condition of employment, The Johns Hopkins Institutions require all employees who provide ongoing services to patients or work in patient care or clinical care areas to have an annual influenza vaccination or possess an approved medical or religious exception. Failure to meet this requirement may result in termination of employment.

The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.

Equal Opportunity Employer

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