Student Services Specialist
Student Services Specialist, Classification E, Job Code 7500, Non-Exempt, 100% FTE, Regular
School of Engineering, Department of Mechanical Engineering
Stanford Engineering has been at the forefront of innovation for nearly a century, creating pivotal technologies that have transformed the worlds of information technology, communications, health care, energy, business and beyond. Our faculty and students are creative risk-takers who pursue excellence across a breadth of disciplines. Our alumni include some of the world's most successful leaders in technology and business. Our staff are critical to enabling Stanford Engineering to accomplish its mission: seeking solutions to some of the world's most urgent challenges and educating leaders who will make the world a better place through the power of engineering principles, techniques and systems.
School of Engineering website: https://engineering.stanford.edu/
The Department of Mechanical Engineering in the School of Engineering seeks a Student Services Specialist to join its team. The Student Services Specialist reports to the Director of Student and Academic Services.
Provide administrative and operational support to faculty, staff, and students on issues regarding admission, financial aid, housing, registrar services, visa services, student life, advising, career counseling and academic services. Resolve routine issues of limited scope within own work area using general guidelines and standards or precedents as reference.
Your responsibilities include:
- Review documents and forms for completeness, track files for follow up and distribute for review.
- Research and resolve routine issues, refer complex issues to other staff.
- Input data, update electronic databases, web sites, literature, and associated materials. May collect, gather and validate data, prepare basic reports.
- Coordinate logistics for outreach activities, meetings, and events.
- Respond to routine inquiries from students, faculty, external constituents, and staff.
- Serve as a subject matter resource to students and other departments.
- Contribute to general office administration and process improvements.
- May train and direct day to day activities of student and temporary workers.
To be successful in this position, you will bring:
- Associates degree and one year of relevant experience, or combination of education and relevant experience.
- Strong written and verbal communication skills.
- Basic computer skills, including experience with Microsoft Office Suite.
- Customer service skills.
- Basic office administration skills.
- Ability to learn compliance with legal, financial, and university policies and external regulations.
- Interpersonal Skills: Demonstrates the ability to work well with Stanford colleagues and clients and with external organizations.
- Promote Culture of Safety: Demonstrates commitment to personal responsibility and value for safety; communicates safety concerns; uses and promotes safe behaviors based on training and lessons learned.
- Subject to and expected to comply with all applicable University policies and procedures, including but not limited to the personnel policies and other policies found in the University’s Administrative Guide, http://adminguide.stanford.edu.
*Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of his or her job.
Why Stanford is for You
We provide competitive salaries, excellent health care and retirement plans, and a generous vacation policy, including additional time off during our winter closure. Our unique perks align with what matters to you:
- Freedom to grow.
Take advantage of career development programs, tuition reimbursement, or audit a course. Join a TedTalk, film screening, or listen to a renowned author or leader discuss global issues.
- A caring culture. We understand the importance of your personal and family time and provide you access to wellness programs, child-care resources, parent education and consultation, elder care and care giving support.
- A healthier you.
We make wellness a priority by providing access to world-class exercise facilities. Climb our rock wall, or participate in one of hundreds of health or fitness classes.
- Discovery and fun.
Stroll through historic sculptures, trails, and museums.
- Enviable resources.
We offer free commuter programs and ride sharing incentives. Enjoy discounts for computing, cell phones, outdoor recreation, travel, entertainment, and more!
We pride ourselves in being a culture that encourages and empowers you.
How to Apply
We invite you to apply for this position by clicking on the “Apply for Job” button. To be considered, please submit your résumé and a one-page cover letter along with your online application. Your one page cover letter should briefly describe your background in customer service and provide examples of your experience with attention to detail, responsiveness and decision-making.