Role/Level/Range: ATO 37.5/03/OH
Starting Salary Range: $25.53 to $35.11 per hour
Employee group: Full Time
Schedule: M-F, 8:30 a.m. to 5 p.m.
Exempt Status: Non-Exempt
Location: 01-MD:Homewood Campus
Department name: 10001346-Dean Office of
Personnel area: School of Arts & Sciences
Purpose of Position:
A team member for Krieger School of Arts & Sciences IT, will provide lead support for departments and programs as assigned. This will include primary responsibility for administration, testing, maintenance, performance, implementation, security and support of various departmental LAN platforms, including the installation and testing of new software, operating systems, related utilities/services, and hardware products as well as the integration of new products and /or software release upgrades into the current environment. Analyze user needs in the computing device (e.g., desktop, mobile devices, etc.) environment and make recommendations for products and services that meet those needs. Contribute to ensuring that the integrity of the device environment is maintained in an efficient and cost-effective manner. Responsible for delivery, moving and installing devices and related software as well as device inventory. At the school level, participate in the deployment, testing and maintenance of servers and services that benefit the larger community.
Knowledge and Skill:
- Must have in depth knowledge of the technical environment in the school, with special emphasis on desktop computing, including Windows and Mac operating systems, application software, and hardware, and the interface between client workstations and servers
- In depth knowledge and experience with client management tools, including Microsoft Systems Center Suite, MS Deployment Toolkit, and Casper Suite for Macs
- Working knowledge of the server and application virtualization technologies
- Strong critical and analytical skills
- Ability to work on multiple priorities effectively
- Ability to complete tasks in a timely fashion
- Ability to work collaboratively as a team member
Education, Experience, Licensure, Certification:
- Two years college coursework
- 3 years related experience
- Additional education may substitute for experience and additional experience may substitute for education
JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.
Internal and External Contacts:
- Faculty, department administrators and other staff, and graduate students in assigned departments, to provide technical support and to advise and consult on technology needs
- Peers and senior staff in Krieger IT as project team member, and staff in IT@JH as client and collaborator
Essential Duties & Responsibilities
Install, Configure, Maintain, and Troubleshoot
- Manage, monitor, administer, and support workstations, printers and mobile devices for supported departments
- Provide assistance administrating systems and deploying applications in with Configuration Manager
- Ensure the Ninite software updater remains functional and up-to-date
- Create and deploy virtual applications through Configuration Manager for Dunning Lab
- Maintain supported departments organizational units users and groups using Active Directory
- Independently provide support to colleagues and customers in the area of hardware, software, image deployment, multimedia, and enterprise systems
- Exercise sound independent judgment when problem solving
- Work with Enterprise IT to resolve customer issues
Analysis and Design
- Evaluate, research, recommend, and implement technology improvements in the network, server, workstation, IT management systems, and multimedia environments
- Design, create, and maintain technical documentation for colleagues and customers
- Planning, design, and implementation of custom solutions for various computing environments
- Analyze user needs and develop recommendations for products and services that will meet the technical and functional requirements
- Research and evaluate new technologies in efforts to reduce cost, increase performance, improve security, and enhance managing and reporting
- Test and debug applications developed in house
- Stay abreast on the latest technological tools through independent research, including mobile technologies
- Assist with campus wide assignments and may oversee assignments as appropriate
- Work with Systems Engineers on various IT projects within KSAS and across the institution
- Assist with development and maintenance of information technology knowledgebase
- Maintain professional relationships with colleagues and customers across Hopkins institutions
- Provide training for colleagues and customers on enterprise systems
- Frequently communicate with customers to ensure they are updated with the latest status and information available
- Demonstrate excellent customer service
- Maintain relationships with outside vendors
The successful candidate(s) for this position will be subject to a pre-employment background check.
If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the HR Business Services Office at email@example.com. For TTY users, call via Maryland Relay or dial 711.
The following additional provisions may apply depending on which campus you will work. Your recruiter will advise accordingly.
During the Influenza ("the flu") season, as a condition of employment, The Johns Hopkins Institutions require all employees who provide ongoing services to patients or work in patient care or clinical care areas to have an annual influenza vaccination or possess an approved medical or religious exception. Failure to meet this requirement may result in termination of employment.
The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.
Equal Opportunity Employer
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