Assistant Manager Dining Programs

Maryland, United States
14 Nov 2018
End of advertisement period
14 Jan 2019
Contract Type
Full Time

Role/Level/Range: ACRP/03/MB 
Starting Salary Range: Commensurate with Experience
Employee group: Full Time 
Schedule: M-F / 8:30-5pm 
Exempt Status: Exempt ​​​​​​​ 
Location: 01-MD:Homewood Campus 
Department name: 10001452-Community Living Operations 
Personnel area: Homewood Student Affairs

General Description:

The Dining Programs Assistant Manager is part of Community Living and the Homewood Student Affairs Division with the goal of enhancing the student experience by providing quality dining services to students, faculty, staff and visitors.

This position reports to the Senior Manager of Dining Programs and shares the commitment to create an environment that enhances the dining experience of Hopkins students and supports the academic mission of the University. The Office of Dining Programs oversees contractual operations in seven different buildings on the Homewood Campus and the Assistant Manager will work to develop a comprehensive schedule and execution plan for maintenance, repair and replacement of facilities and equipment. The Dining Programs Assistant Manager has primary management responsibility for facility operations, software support and sustainability initiatives for Dining Programs.

In concert with the Senior Manager, the Senior Dining Services Coordinator has a critical administrative role in the development of a student centered dining community where excellence is the standard, diversity is embraced and learning is enhanced. The Assistant Manager will work with both the Senior Manager and Dining Coordinator to collaborate and build relationships with all campus partners surrounding program initiatives, event planning and development for Hopkins Dining. Analysis of current responsibilities including systems, resources and assets to develop plans for program improvement to drive decision making ultimately, benefiting the student experience.

Essential Duties & Responsibilities:

Facility Management:

Develops and executes facility and equipment maintenance plans to ensure sanitary conditions in all facilities and that equipment life expectations are achieved.  

  • Maintains accurate inventory of furniture, fixture and equipment (FF&E) dining assets.
  • Contributes and supports the capital plan budgeting process, along with direct management of minor capital budget (upwards of $3 million dollars) to appropriate resources to future outlying needs.
  • Works with Senior Manager to develop plans for future facility and operational improvement.
  • Submits and tracks work orders and monitors for tracking and ultimately successful completion.
  • Fosters a relationship with the vendors who supply preventative and repair maintenance and equipment and service contractors.
  • Serve as liaison with JHU Facilities Operations for maintenance and repairs of university dining facilities including preventative maintenance and longer range projects.
  • Executes a competitive bid process for all procurement of goods and services to assure competitive pricing.
  • In conjunction with the Senior Manager, create and execute a food safety and sanitation audit and measuremen tools for each of the cafés to be executed quarterly or as needed to measure success and to develop action plans.
  • Works with dining and vending contractors to identify facility or equipment and maintenance concerns and assists with the development and accountability plans for any corrective actions required by contractors. 

Software Management:

  • Is responsible for developing a working knowledge of the Blackboard Transact Software Package for meal plan creation, tracking and reporting.
  • Develops a working knowledge for Sequoia and supports the growth of the electronic solutions on campus for all operations in conjunction with contractor partners.
  • Develops and maintains working relationships with all software support teams to include JHU IT, J-Card Services, Blackboard, Compass IT and credit card processing group.
  • Manages the Blackboard Access System for door entry into facilities and maintain a tracking database for key control.
  • Is responsible for taking initiative to recommend improvements to software systems as well as purchasing, implementation and continued management of systems.
  • Maintains an inventory of hardware assets around campus.

Sustainability Support:

  • Oversees that all contractors understand and comply with University trash, compost, recycling and related initiatives.
  • Seeks opportunities for partnership with other University departments to analyze and collect data for all areas of sustainability and identifies areas of opportunity for future improvement.
  • Works with the Dining Coordinator to ensure the dining constituencies are aware of the office’s initiatives and efforts to increase and maintain sustainability.
  • Maintains a current knowledge base of trends and efforts in dining sustainability and recommends improvements.  

Other Responsibilities:

  • Serves as 24 hour emergency on call contact for Dining Program; assumes decision making and execution role for all emergency situations involving dining facilities.
  • Assumes responsibility for The Office of Dining Programs and campus dining operations in the absence of the Senior Manager.
  • Jointly works with other members of the Dining team to create, collect and analyze feedback of the dining program from all members of the dining constituencies. Additionally, look at benchmarking standards across the industry to periodically evaluate the Hopkins Program against their COFHE and Carnegie Class peers.
  • Supports the mission and vision of the Johns Hopkins University Student Life Department.
  • Assists in The Office of Dining Programs programming objectives and goals for the department.
  • Understands need to develop and execute plans addressing desired program outcomes in a timely and organized manner.
  • Builds a relationship with contractors and staff across the campus to successfully complete job duties.
  • Participates and partners in Dining Programs based student programming.
  • Performs other duties as assigned.


  • Associates Degree required. 
  • Bachelor’s degree preferred.


Two years related experience required. Experience should include previous experience in a foodservice operation in a supervisory role or higher with a preference in collegiate dining; managing the service and repair of foodservice facilities and equipment and working in a contract management environment.


Current ServSafe certification or the ability to be certified within three months of employment.

Knowledge, Skills and Abilities:

  • Demonstrated ability to work in a fast paced environment which requires a high level of independent thinking, integrity, attention to detail and flexibility.
  • Demonstrated use of Microsoft Office Suite and the ability to learn new software packages to include BlackBoard Transact, Sequoia Retail Software, online software suites and advanced knowledge of related technologies.
  • Self-directed, able to establish timelines and complete assigned tasks with minimal supervision. Excellent written and oral communications skills, including the ability to articulate issues clearly to a diverse audience.
  • Demonstrated commitment and ability to practice open and effective communications with students; University faculty, staff and administration; contractor partners and external groups to build and maintain collaborative relationships.
  • Demonstrated ability to manage a complex workload, prioritize tasks, and use good judgment in providing services based on goals.

Additional Information:

This position is considered essential personnel and will be asked to be on-call via phone as needed during the semester as a point of contact for contract partners and University Dining Operations and may need to report to campus to manage emergency situations. This position will also need to execute flex hours (including weekends) to accommodate maintenance and contracted service work or other office events during non-business hours.

The successful candidate(s) for this position will be subject to a pre-employment background check.

If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the HR Business Services Office at For TTY users, call via Maryland Relay or dial 711.

The following additional provisions may apply depending on which campus you will work.  Your recruiter will advise accordingly.

During the Influenza ("the flu") season, as a condition of employment, The Johns Hopkins Institutions require all employees who provide ongoing services to patients or work in patient care or clinical care areas to have an annual influenza vaccination or possess an approved medical or religious exception. Failure to meet this requirement may result in termination of employment.

The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.

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