Collection Specialist

Maryland, United States
02 Nov 2018
End of advertisement period
02 Jan 2019
Contract Type
Full Time

Classified Title: CO Collection Specialist 
Working Title: CO Collection Specialist ​​​​​
Role/Level/Range: ATO 40/E/02/OC 
Starting Salary Range: $13.23-$18.23
Employee group: Full Time 
Schedule: M-F, 8:30 a.m. - 5:00 p.m. 
Exempt Status: Non-Exempt ​​​​​​​ 
Location: 9910 Franklin Sq Dr 
Department name: 10003400-SOM Ped Production Unit Billing 
Personnel area: School of Medicine

Position requires the ability and skills to perform accurate and timely billing and collections, as well as resolve issues related to registration, claims processing, clinical documentation, payor enrollment, and other billing compliance requirements. Provide clinical provider training and tutorials in regards to compliant documentation practices, as well as efficient utilization of the electronic documentation systems. Charge capture and review in JHU/ PBS billing applications or related billing systems may be required. Conduct periodic audits for compliant documentation and compliance to workflow processes and procedures. Audits may also be conducted on an ad-hoc basis. Provide reports to management of progress and noted trends observed in audits and encounters with clinical providers. Report HIPAA violations to appropriate management. Handle inquiries in reference to patient demographics and financial status. Manage work flow, work files, and correspondence in relationship to the position.  Attend meetings representing the department. Provide exemplary customer service skills. Other duties as assigned or delegated by departmental management.

Will be required to use the JHM and JHU/ PBS billing applications and documentation systems, including any additionally implemented systems.  Staff in this position will be required to interact daily with staff at various levels.  Strict confidentiality of patient information including charges, treatment plans and diagnosis will be maintained following HIPAA guidelines.

Specific Duties/Responsibilities:

  • Gathers and verifies all information required to produce a clean claim including special billing procedures that may be defined by a payer or contract.
  • Verifies registration information in the billing system, applying knowledge of medical insurance coverage to enter and edit registration as necessary.
  • Enters charges into billing system in a timely and accurate manner following established policies and procedures to produce accurate and complete claims. 
  • Compares amounts to source documents and calculates amounts for totals.
  • Posts time of service and lockbox payments; and address correspondence in a timely manner.
  • Reviews various edit lists and takes appropriate action to correct incomplete claims.
  • Makes account adjustments where appropriate.
  • Prints and mails claim forms and statements according to policies and procedures.
  • Retrieves supporting documents (medical reports, authorizations, etc.) as needed and submits to third-party payers.
  • Identifies and informs the supervisor/Production Unit Manager of issues or problems associated with non-payment of claims.
  • Posts insurance rejections and takes appropriate steps to resolve outstanding balances by communicating with third-party payers, patients, physicians, and other parties to resolve unpaid claims, ensuring accuracy of insurance information.
  • Researches and processes refunds according to departmental policies.
  • Questions incomplete or inaccurate vouchers and notifies supervisor when appropriate.
  • Recommends and prepares delinquent accounts for referral to collection agencies or recommends account write-offs.
  • Uses A/R follow-up systems and reports to identify unpaid claims for collection/appeal.

Technical Knowledge:

  • Comprehensive knowledge and compliance of HIPAA rules and regulations in the dissemination of patient Protected Health Information (PHI).
  • Working knowledge of JHU/ PBS Billing Applications.
  • Utilize online resources to facilitate efficient claims processing.

Professional & Personal Development:

  • Participate in on-going educational activities.
  • Assist in the training of staff.
  • Keep current of industry changes by reading assigned material on work related topics.
  • Complete three days of training annually.

Department Specific Responsibilities:

  • Working  knowledge of Pediatric primary and specialty care

Service Excellence:

  • Must adhere to Service Excellence Standards.
  • Customer Relations
  • Self-Management
  • Teamwork
  • Communications
  • Ownership/Accountability
  • Continuous Performance Improvement

Minimum qualifications:

HS/GED required. One year experience in a medical billing or similar specialty environment required. Additional education beyond minimum experience qualifications may substitute for required experience to the extent permitted by the JHU equivalency formula.

JHU Equivalency Formula:  30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.

Special knowledge, skills, and abilities:

  • Able to operate basic office equipment, e.g. photo copier, fax machine, scanner, PC, telephone, etc.
  • Ability to work independently.
  • Ability to provide training.
  • Ability to work with managers and staff at a higher level.
  • Excellent customer service and verbal and written communication skills.
  • Good organization, time management, and follow up skills.
  • Excellent interpersonal skills and the ability to interact effectively.
  • Knowledge of JHM and JHU/ PBS billing applications and documentation systems preferred.
  • Knowledge of PCs and the ability to operate standard office equipment, such as copy machine, printer, scanner, fax, and calculator.
  • Able to operate basic office equipment, e.g. photo copier, fax machine, scanner, PC, telephone, etc.

Any specific physical requirements for the job: 

  • Able to sit in a normal seated position for extended periods of time.
  • Able to reach by extending hand(s) or arm(s) in any direction.
  • Finger dexterity required, able to manipulate objects with fingers rather than entire hand(s) or arm(s), e.g., use of computer keyboard.
  • Able to communicate using the spoken and written word.
  • Able to see within normal parameters and to hear within normal range.
  • Able to lift minimum weight, 10 lbs.

The successful candidate(s) for this position will be subject to a pre-employment background check.

If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the HR Business Services Office at For TTY users, call via Maryland Relay or dial 711.

The following additional provisions may apply depending on which campus you will work.  Your recruiter will advise accordingly.

During the Influenza ("the flu") season, as a condition of employment, The Johns Hopkins Institutions require all employees who provide ongoing services to patients or work in patient care or clinical care areas to have an annual influenza vaccination or possess an approved medical or religious exception. Failure to meet this requirement may result in termination of employment.

The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.

Equal Opportunity Employer
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