Associate Director, HR Generalist-Residential and Hospitality Services

Pennsylvania, United States
24 Oct 2018
End of advertisement period
24 Dec 2018
Contract Type
Full Time

The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn’s distinctive interdisciplinary approach to scholarship and learning.

Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.

The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more.

Residential & Hospitality Services (RHS) provides essential 24/7 services for the University of Pennsylvania, comprising student housing, residential and campus dining services, conference and event services, University Club operations, and services for those seeking off campus housing. RHS responsibilities include administering housing-related services to 11 College Houses and Sansom Place (graduate and undergraduate housing) across campus, working with other partners to provide students and guests with services that support living and learning in the University residences; and overseeing numerous food operations and dining services to ensure delivery of consistent, high-quality food to a diverse on-campus clientele through a wide variety of venues.

Leads the human resource function for Residential and Hospitality Services (RHS), incorporating Housing, Dining, Off Campus Services, University Club & Conference Services. Additionally, provides strategic HR leadership & support for the Business Services Division (BSD), including projects and HR consultation. This role coaches & counsels managers on complex employee & labor relations issues ensuring compliance with University policy & employment laws/regulations. Facilitates issue resolution, & works closely with leadership to create and implement effective solutions. The position collaborates on staffing & talent management, employee & labor relations, benefits, diversity and HR systems and services to provide a full range of HR support to staff and management clients. RHS operates 7 days week, 24 hours per day including all University recognized holidays. Additional summer RHS responsibilities may include the management of service delivery operations in our conference operations. This position may be required to work on the weekends or evenings in support of key RHS activities (eg. move in).

A Bachelors Degree is required and 3 to 5 years of related experience in human resources management or an equivalent combination of education and experience. PHR/SPHR certification preferred and business and/or consulting experience preferred. Demonstrated experience providing HR services for a unionized workforce required. Demonstrated experience working in a diverse environment desirable. Requires very strong analytical and project leadership skills. Strong interpersonal, conflict resolution and coaching skills required. Evidence of ability to operate with tact, diplomacy and using mediation skills. Demonstrated ability to collaborate and establish working relationships with executive staff, line managers and 3rd party providers/contractors. Excellent organizational, customer service, presentation/facilitation and communication skills are required. Demonstrated ability to initiate and implement wide range of programs independently and in collaboration with other professionals. Ability to use Microsoft Office programs and analytical tools. Excellent oral and written communication skills, attention to detail, strong organizational and customer service orientation are required. Some supervisory experience preferred.

Penn adheres to a policy that prohibits discrimination on the basis of race, color, sex, sexual orientation, gender identity, religion, creed, national or ethnic origin, citizenship status, age, disability, veteran status, or any other legally protected class.