IT Support Specialist B/SR

Pennsylvania, United States
24 Oct 2018
End of advertisement period
24 Dec 2018
Contract Type
Full Time

The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn’s distinctive interdisciplinary approach to scholarship and learning.

Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.

The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more.

Penn Law is one of the nation’s oldest and most distinguished law schools. We offer a distinctive cross-disciplinary legal education, drawing on the depth and breadth of the University of Pennsylvania. The resulting intellectual opportunities and professional relationships bridge traditional boundaries and disciplines, making Penn Law an extraordinary supportive academic community for its scholars and students alike.

Join a growing, collegial department of motivated IT professionals; great facilities, team environment, exceptional resources. Serve as IT Support Specialist for Academic and Administrative Computing. Report to Associate CIO and participate fully in all aspects of the IT Support Team.

Provide instructional, research, desktop and application support and training; including:

  • Technical expertise for Office 365/One Drive; Canvas; Panopto; DropBox; Zoom; ExamSoft.-device management, build and configuration for Windows and Mac OS; Dell and Apple systems.
  • Instructional and research solutions for conferencing, flipped teaching, online course development.
  • Lead implementation of various initiatives, including:
  • Focused Support: analyze and improve workflows and business processes.
  • Digital First: implement methods for sharing data and eliminate need for printing.
  • Secure Desktop: improve adoption of security and privacy procedures/programs.
  • Work Anywhere: support, update and maintain various office, remote/travel solutions, equipment and resources.

B level Bachelor’s degree and one to two years of related experience or an equivalent combination of education and experience is required. Skills must include expertise in Office 365, One Drive and DropBox; Canvas, Panopto and Zoom; Windows 10 and Mac OS; Dell and Apple systems. Advanced knowledge of MS Intune and PowerShell required. Experience in a Law or Academic technology support position preferred. Strong communication skills required. Immediate availability preferred.

Senior level Bachelor’s Degree and two to three years of experience or equivalent combination of education and experience is required.

Penn adheres to a policy that prohibits discrimination on the basis of race, color, sex, sexual orientation, gender identity, religion, creed, national or ethnic origin, citizenship status, age, disability, veteran status, or any other legally protected class.