Associate Director, Clinical Operations
Reporting to the Lead Administrator, the Associate Director for Clinical Operations is responsible for directing the daily operations of clinical programs and implementation of clinical initiatives within the Department of Pediatrics that has over 200+ clinical faculty and 100,000 outpatient visits per year, spread amongst 8 Pediatric multi-specialty Centers across Connecticut.
- Develops and implements long-term objectives for the clinical practice related to productivity, compliance, communication and patient satisfaction.
- Manages and directs the clinical on-boarding for all new clinical faculty.
- Directly supervises staff in the One-Call Center, Clinical Billing Department, and the Clinical Staff within Pediatrics.
- Creates and reviews reports for the monthly productivity statistics and key Yale Medicine clinical practice and call-center access dashboards and metrics to assess accuracy and effectiveness of processes and identify trends or items that require immediate corrective action.
- Develops, manages and adjusts the clinical schedules for providers to ensure providers are meeting their clinical commitment and productivity. Serves as the main point of contact regarding provider schedules and changes requested by physicians and shares this information with the leadership team.
- Analyzes the provider work schedule for best utilization, tracks provider productivity, and continuously improves the scheduling processes. Responsible for report generation and analysis. From data, recognize potential issues and create management plan to address issues.
- Responsible for management between the department and YNHH. Develops strategic partnership with YNHH management to ensure allocation of physician/APP resources. Recommends improvements to systems, methods, practices, policies, and procedures. Recommends opportunities to improve efficiency in use of physician and APP effort.
- Develops, prepares, and interprets complex reports and statistics for each physician.
- Serves as the operational resource for faculty for expedited problem identification and resolution regarding all scheduling matters and scheduling changes. Manages the system and people for sites with different coverage needs and identify barriers for efficient use of the resources in these areas.
- Fosters and maintains cooperative and close relationships with YNHH leadership and other YSM clinical department representatives to ensure high level collaboration related to clinical resource planning in areas of clinical interface.
- Designs and implements process improvement initiatives to achieve efficient scheduling practices for all stakeholders.
- Responsible for planning department faculty staffing needs.
- Responsible for oversight and administration of the physician compensation plan for 200+ Faculty. Staffs the compensation committee.
- Provides efficient and effective delivery and integration of all administrative services (academic, financial, research, and/or clinical). Serves as the department’s point of contact to/from service providers ensuring that providers are appraised of unit needs and relevant information, taking action where needed.
- Leads large scale, department-wide projects related to the operations of the department.
- Works with HR partners to participate in selection, performance management and career development processes, as well as to address employee relations issues in line with University guidelines and contractual agreements.
- Other duties as assigned.
Required Education and Experience
Bachelor’s degree in Healthcare, Business Administration or related discipline and at least five years of senior level experience in healthcare finance and administration is required.
Required Skill/Ability 1:
Well-developed managerial, decision-making, planning, organizational, problem resolution and leadership skills. Demonstrated ability to manage people on a day-today basis and inspire a high level of commitment and performance. Demonstrated ability to provide exceptional customer service.
Required Skill/Ability 2:
Demonstrated ability to influence and lead leadership and staff. Ability to effectively communicate and manage the needs of a large clinical workforce, including physicians.
Required Skill/Ability 3:
Excellent oral and written communication skills. Ability to adapt communication style to address the needs of individuals at all levels throughout the University and YNHH. Demonstrated ability dealing with highly confidential information.
Required Skill/Ability 4:
Ability to negotiate skillfully with both internal and external constituents. Ability to anticipate changes in the business and clinical environment and proactively manage change. Ability to address issues with strong problem-solving skills. Ability to recognize and recommend process improvement.
Required Skill/Ability 5:
Strong computer skills. Demonstrated ability working with multiple systems including electronic patient record systems and automated physician scheduling software. Ability to learn new and complex systems. Demonstrated ability running reports, analyze data and synthesize data to present to leadership.
Background Check Requirements
All candidates for employment will be subject to pre-employment background screening for this position, which may include motor vehicle, DOT certification, drug testing and credit checks based on the position description and job requirements. All offers are contingent upon the successful completion of the background check. Please visit www.yale.edu/hronline/careers/screening/faqs.html for additional information on the background check requirements and process.
The intent of this job description is to provide a representative summary of the essential functions that will be required of the position and should not be construed as a declaration of specific duties and responsibilities of the particular position. Employees will be assigned specific job-related duties through their hiring departments.
Affirmative Action Statement:
Yale University considers applicants for employment without regard to, and does not discriminate on the basis of, an individual’s sex, race, color, religion, age, disability, status as a veteran, or national or ethnic origin; nor does Yale discriminate on the basis of sexual orientation or gender identity or expression. Title IX of the Education Amendments of 1972 protects people from sex discrimination in educational programs and activities at institutions that receive federal financial assistance. Questions regarding Title IX may be referred to the University’s Title IX Coordinator, at TitleIX@yale.edu, or to the U.S. Department of Education, Office for Civil Rights, 8th Floor, Five Post Office Square, Boston MA 02109-3921. Telephone: 617.289.0111, Fax: 617.289.0150, TDD: 800.877.8339, or Email: firstname.lastname@example.org.