Senior Medical Office Coordinator

Maryland, United States
$17.25 – $23.72
31 Oct 2018
End of advertisement period
31 Dec 2018
Contract Type
Full Time

Role/Level/Range: ATO 40/E/02/OE 
Starting Salary Range: $17.25 – $23.72
Employee group: Full Time 
Schedule: M-F, 8:30 am - 5:00 pm 
Exempt Status: Non-Exempt ​​​​​​​ 
Location: 600 N Wolfe St. 
Department name: 10003078-SOM Ped Gastroenterology 
Personnel area: School of Medicine

Coordinate the day-to-day activities of a multi-faceted complex medical and surgical practice to ensure a smoothly functioning office and good patient relations. Serve as a lead resource in team environment to orient, train, and direct new medical office coordinators, other office staff and student employees. Address patient problems, third party issues and patient-related situations based on past experiences, and resolve issues independently. As appropriate, refer patients to other resources. Adapt to changes in technology and software to ensure efficient office practice. Provide administrative support for medical matters on behalf of physicians, as well as general/administrative support. Provide administrative support for medical matters on behalf of physicians, as well as general academic/administrative support.

Specific Duties/Responsibilities:

  • Medical Administrative Support, professionally and efficiently handle incoming requests from patients and ensure that issues are resolved both promptly and thoroughly.
  • Gather patient information, fulfill patient needs, educate patients where applicable to prevent the need for future contacts and document interactions in applicable systems.
  • Provide quality service and support in a variety of areas which may include, but not limited to scheduling, registration and care coordination.

Minimum qualifications:

  • High School Diploma/GED.
  • 3 years progressively responsible medical office experience.
  • Medical terminology required. Intermediate computer and proofreading skills required.
  • Experience in the Johns Hopkins system strongly preferred.
  • Additional education may be substituted for up to one year of experience.

JHU Equivalency Formula: 

30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.

Preferred qualifications:

5 - 8 years in a medical support position with at least one year as a Sr. Medical Office Coordinator or as a Lead Medical Office Support person.

Special knowledge, skills, and abilities:

  • Demonstrated customer service, communication skills, ability to diffuse difficult situations in a complex environment.
  • Good understanding of third party reimbursement policies and protocols.
  • Good understanding of the registration and scheduling systems.

The successful candidate(s) for this position will be subject to a pre-employment background check.

If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the HR Business Services Office at For TTY users, call via Maryland Relay or dial 711.

The following additional provisions may apply depending on which campus you will work.  Your recruiter will advise accordingly.

During the Influenza ("the flu") season, as a condition of employment, The Johns Hopkins Institutions require all employees who provide ongoing services to patients or work in patient care or clinical care areas to have an annual influenza vaccination or possess an approved medical or religious exception. Failure to meet this requirement may result in termination of employment.

The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.

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