Process Improvement and Training Manager ​

New Cross, London (Greater)
11 Oct 2018
End of advertisement period
05 Nov 2018
Contract Type
Full Time

Process Improvement and Training Manager 

The Process Improvement and Training Manager is a newly created role that will join our recently restructured Registry Services. You will be joining us at a time of exciting change and will have the opportunity to influence a new phase of student administration across the College. As part of our commitment to the continued improvement and enhancement of student administration at Goldsmiths, we have reviewed and restructured our Registry team., to creating two parallel teams; Registry Systems and Data and Registry Operations. 

The Process Improvement and Training Manager plays a pivotal role within the Registry Operations Team. The primary purpose of this role is to work to embed a culture of continuous improvement across Goldsmiths in order to enable the College to respond to changing student needs and expectations, and to facilitate the delivery of an outstanding experience for all students. 

This new role will have responsibility for leading and managing process improvements designed to support operational effectiveness and enhanced ways of working throughout the full student lifecycle; the role holder will also manage projects associated with this work. The role holder will act as change coach to a community of practice of change practitioners across the Student Experience Directorate, with support of the Associate Director (Student Administration) and Head of Registry Operations. 

The role holder will take responsibility for coaching and training staff members, alongside operational specialists, in the use of new systems and processes. They will be responsible for developing a suite of resources to enable provision of targeted support, information and guidance to colleagues across professional and academic services. 

We are seeking an experienced process improvement professional with a proven ability to deliver positive change to ways of working, either through change projects or extensive operational experience. You should have experience of working in Higher Education and have a proven ability to develop training, deliver workshops and coaching. You will have excellent communication and interpersonal skills, the ability to think quickly, be a real team player and should possess the ability to motivate and influence others in order to successfully deliver and embed change across a team or organisation. 

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