Head of Registry Operations

New Cross, London (Greater)
11 Oct 2018
End of advertisement period
05 Nov 2018
Contract Type
Full Time

Head of Registry Operations

The Head of Registry Operations is a newly created role that will join our recently restructured Registry Services. You will be joining us at a time of exciting change and will have the opportunity to influence a new phase of student administration across the College. As part of our commitment to the continued improvement and enhancement of student administration at Goldsmiths, we have reviewed and restructured our Registry team to create two parallel teams; Registry Systems and Data and Registry Operations.  

The Head of Registry Operations will lead the Registry Operations Team, with a focus on the day to day, business as usual activities of Student Administration and Process Improvement. The role holder will be responsible for the management of operational activities of the Registry Operations and Process Improvement team, with an oversight and responsibility for a range of central registry functions including; enrolments and records, assessment, fees and process improvement and training. 

This new role will have responsibility for implementing harmonious consistent practices and processes across student administration functions, working closely with the Head of Registry Systems and Data and a range of staff across professional services and Academic Departments to ensure a seamless service which is driven by the principle of service excellence. The post holder will play a pivotal role in managing the Registry Operations team, developing new ways of working and establishing a culture of process and continuous improvement. 

We are seeking a highly experienced Higher Education administration professional, who is highly motivated and organised, with proven management skills as well as a knowledge and understanding of the key issues affecting students across the sector, especially in relation to assessment, fees, student records, regulations and statutory returns. You will have excellent communication and interpersonal skills, the ability to think quickly and experience of conveying complex information to colleagues at all levels. You will be a real team player with a track record of supporting colleagues by motivation, tact and enthusiasm whilst having a passion for delivering service improvement for all stakeholders.