Facilities Operations Manager, Yale Health
Provide supervisory direction and coordination of custodial services, grounds, and physical plant activities at Yale Health.
Yale Health is a 144,000 square foot facility built in 2010 and located at 55 Lock Street. The building contains over 90 exam rooms, a 24/7 Acute Care Department, a 17-bed inpatient facility with two negative pressure rooms, a diagnostic imaging suite including MRI, CT scan, x-ray and ultrasound and a full-service retail pharmacy where our 40,000 members receive most of their care. Yale Health is home to over 150 providers focused on the delivery of patient centered care and has been continuously accredited by the Joint Commission since 2005.
The Facilities Operations Manager will initiate and cultivate client relationships with Yale Health staff and serve as the primary point of contact in order to ascertain specific needs and requirements. Analyze, recommend and implement policies and protocols designed to meet internal needs and in alignment with University, State, Federal, Joint Commission policies and other applicable codes, regulations and standards. Act as a Liaison to University resources in order to meet internal needs. Oversee routine and restorative cleaning, maintenance services, stockroom/supply management and mailroom/courier services. Supervise bargaining unit employees and oversee the work of University staff, vendors and contractors. Plan and schedule work to ensure effective use of resources and to ensure minimal disruption to critical clinical services. Appropriately and professionally represent Yale Health’s mission, priorities and interests in order to optimize service goals.
1. Directly supervise the daily activities of non-exempt employees involved in facilities maintenance, courier services, mail, pharmacy delivery/stocking, medical supply par levels and various other building support services. Monitor performance, conduct the annual performance review and competency assessment process, provide feedback and coaching. Develop plans for ongoing training and make recommendations regarding the improvement of services. Develop and implements strategies and initiatives to meet organizational or regulatory standards. 2. Establish and foster positive and effective working relationships with Yale Health management, various University departments (Local 35 Custodial Services, Security, Telecom, ITS, etc.), as well as external vendors. Oversee and coordinate all contracted services. Establish on-site work priorities and schedules. 3. Conduct building inspections and coordinate repairs and maintenance with facilities and EHS. Ensure that work meets DPH building codes and OSHA requirements. 4. Coordinate and monitor medical equipment inventory and preventive maintenance program. Oversee the delivery of vendor services and repairs for equipment. 5. Serve as a primary point of contact to Yale Health staff regarding telecommunications services and technological advancements. Monitor and maintain telecommunications inventory, upgrades, repairs and billing. 6. Interact with internal customers, determine routine maintenance and service levels and provide cost-effective and efficient fulfillment of these needs. Review requests and project requirements. Determine schedule, work methods and procedures. 7. Work collaboratively with the University Facilities/Physical Plant departments and coordinate the evaluation and provision of services to meet all Yale Health maintenance, repair, minor renovation and construction needs. Ensure that all renovation or maintenance activities are in alignment with regulatory guidelines and that disruption to clinical operations is minimized. 8. Identify opportunities for operational improvement. Assist with the design and implementation of policies and procedures related to building services. 9. Oversee and coordinate the provision of administrative support to the environment of care program. 10. Serve as an active member on Infection Control, Environment of Care, Work Place Violence Prevention, Joint Commission teams and Emergency Preparedness Committees. May serve on other committees, as necessary.
Required Education and Experience
Bachelor’s degree and five years’ experience in hospital/healthcare facilities/environmental services management or an equivalent combination of education and experience.
Required Skill/Ability 1:
Proven track record of at least 3-5 years of increasing responsibility in supervising non-exempt staff including experience with coaching, performance feedback and progressive discipline. Comprehensive knowledge of healthcare facilities management, with particular emphasis in custodial and building operations, materials management and customer service.
Required Skill/Ability 2:
Working knowledge of Joint Commission standards, infection control standards and State and Federal codes and regulations governing healthcare facilities (DPH, NFPA 101, LSC). Exposure to building systems, HVAC, plumbing and/or electrical.
Required Skill/Ability 3:
Demonstrated ability to direct customer-focused teams providing cleaning, maintenance and repair services in a healthcare environment. Outstanding customer service orientation. Creative and innovative approach to problem-solving.
Required Skill/Ability 4:
Well-developed critical thinking skills and the ability to utilize sound independent judgment in order to resolve issues and rapidly respond to emergent situations. Well developed oral and written communication skills, including the ability to interact effectively, positively and respectfully with a wide range of constituents and a diverse population.
Required Skill/Ability 5:
Willingness and flexibility in order to manage and adapt to emergencies, changing priorities, schedules, programs and organizational goals. Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, etc.); e-mail and internet search skills. Exemplary attendance, punctuality and reliability.
Preferred Education, Experience and Skills:
Working knowledge of Joint Commission Environment of Care standards; knowledge of EPA and OSHA Regulations; knowledge of the University’s structure, organization, policies and procedures; previous experience in emergency management planning; familiarity with construction trades and practices including ADA Guidelines.
Preferred Licenses or Certifications:
CFM; AHA Certification.
Background Check Requirements
All candidates for employment will be subject to pre-employment background screening for this position, which may include motor vehicle, DOT certification, drug testing and credit checks based on the position description and job requirements. All offers are contingent upon the successful completion of the background check. Please visit www.yale.edu/hronline/careers/screening/faqs.html for additional information on the background check requirements and process.
The intent of this job description is to provide a representative summary of the essential functions that will be required of the position and should not be construed as a declaration of specific duties and responsibilities of the particular position. Employees will be assigned specific job-related duties through their hiring departments.
Affirmative Action Statement:
Yale University considers applicants for employment without regard to, and does not discriminate on the basis of, an individual’s sex, race, color, religion, age, disability, status as a veteran, or national or ethnic origin; nor does Yale discriminate on the basis of sexual orientation or gender identity or expression. Title IX of the Education Amendments of 1972 protects people from sex discrimination in educational programs and activities at institutions that receive federal financial assistance. Questions regarding Title IX may be referred to the University’s Title IX Coordinator, at TitleIX@yale.edu, or to the U.S. Department of Education, Office for Civil Rights, 8th Floor, Five Post Office Square, Boston MA 02109-3921. Telephone: 617.289.0111, Fax: 617.289.0150, TDD: 800.877.8339, or Email: email@example.com.