CO Clinic Supervisor
Salary: $40,820 - $56,159
Work Schedule/Hours: M-F 8:30-5:00
Department name: 10002797-SOM DOM Bay Rheumatology
Location: 33-MD:Johns Hopkins Bayview
Personnel area: School of Medicine
The Myositis Center is committed to providing excellent clinical care while seeking to better understand the causes, treatments, and best treatment approaches for this rheumatologic subspecialty disease. As such, the clinic requires the experience of a highly functioning Clinical Supervisor (CS) to provide oversight to two medical office coordinators staff and ensure smooth functioning of the operation; responsibilities include hiring/firing/disciplinary authority. This individual will also coordinate activities with medical office coordinators in the disciplines.
The CS proactively assesses and implements appropriate processes to ensure that all facets of clinic practice management are effectively addressed. This may include: scheduling efficiency, complete and accurate registration, insurance referral and preauthorization requirements, patient relations and satisfaction, clinical regulatory compliance, and program marketing.
The CS will work closely with the Division’s Clinic Manager and Assistant Administrator to prepare financial reports and clinical budgets. The CS will work with the Division’s HR Generalist to train and oversee administrative and office support staff. The ability to work in a team environment is essential to this position.
Specific duties & responsibilities:
- Responsible for the day‑to‑day clinical operations of the Myositis Center at Bayview. Assures that the clinic is appropriately staffed to meet the operational needs. Works with administrative and physician leadership to establish policies and procedures where changes are needed.
- Conduct monthly administrative staff meetings
- Serves in a liaison role with the Department’s Central Scheduling to monitor and track appointment scheduling and registration actively, including call volumes, registration audits, scheduling conflicts and template management.
- Will work with Assistant Administrator with the hiring, training, supervision, discipline, and all other related staff performance issues along with the division’s human resources representative.
- Ensure that all personnel and faculty have fulfilled requirements set forth by external regulatory agencies or internal regulatory bodies (e.g., systems training, risk management).
- Educate providers and clinic staff regarding third party payer requirements, managed care contracts, and billing/documentation requirements.
- Provides monthly ambulatory clinic practice reports for the myositis center to Divisional Leadership. Reports to include access, volumes, show rates, provider cancellations and other selected metrics to assess outpatient activity by provider compared to prior fiscal year.
- Work with the Clinical Director and Divisional Leadership to assess practice performance, Identify ways to support the providers in optimizing their clinic sessions with leadership, develop corrective action plans as needed.
- Monitor Patient Satisfaction for the myositis center. Review patient satisfaction reports with Divisional Leadership, and ensure that they are distributed to physicians and staff at each site. Work with sites, as applicable, to develop annual action plans. Provide and/or coordinate service excellence training as needed for clinic sites.
- Conducts patient interviews regarding service concerns including staff interactions, clinic fees, billing problems, and insurance requirements, clinic policies, and provider interactions.
- Develop, maintain, and update the Division’s Clinic Operations Manual in conjunction with the Department of Medicine operations policy. Ensure that the division’s clinic practices conform to applicable policies and procedures of Johns Hopkins Hospital (JHH) and Johns Hopkins University Clinical Practice Association (CPA).
- Participate in the implementation of system capabilities to support registration, scheduling, billing, medical records, and communication to referring physicians.
- Manages patient complaints from a scheduling and clinical operations perspective, investigating all perspectives of situations and providing formal feedback to the Assistant Administrator. Implements corrective actions, as indicated, to ensure that the problems are not replicated. Ensure that staff and/or providers are informed of appropriate future actions. Coordinates as needed with Patient Relations
- Approval all vacation and sick requests and coordinate vacation schedules among the mocs in the myositis center. Ensure compliance with HR issues, i.e. E210 Compliance, Effort Reporting, Weather Emergency Responsibilities, HIPPA Certifications, COG training, EPR Recertification, etc.
- Ensure that the ambulatory clinic sites comply with the standards or requirements of The Joint Commission, Center for Medicare and Medicaid Services, and other regulatory agencies. Work with the JHH Regulatory Affairs Office, JHHS Compliance Office, JHU CPA, and Office of Billing Quality Assurance as needed to clarify and address requirements.
- Monitors monthly expenditure statements for budgets and prepares documents required to maintain balanced accounts for review and approval by the Assistant Administrator. Assists in the development of the annual clinical operating budget.
- Seek to streamline and improve current business practices by partnering with Access Services, DOM and Rheumatology Administration.
- Other duties as assigned.
The supervisor must possess strong organizational skills and the ability to multi-task a must. Medical terminology and an advanced knowledge of windows, Microsoft Office and Internet are preferred. High level of interpersonal, written and verbal communication skills are also essential.
Clinical Supervisor is expected to adhere to divisional uniform and appearance standards. Required attendance position during JHU closures and must obtain annual influenza vaccination.
High School Diploma or GED required, and a minimum of four years related work experience. Additional education maybe substituted for years of related work experience, to the extent permitted by the JHU equivalency formula.
JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.
Bachelor’s degree and supervisory experience desired.
The successful candidate(s) for this position will be subject to a pre-employment background check.
If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the HR Business Services Office at firstname.lastname@example.org. For TTY users, call via Maryland Relay or dial 711.
The following additional provisions may apply depending on which campus you will work. Your recruiter will advise accordingly.
During the Influenza ("the flu") season, as a condition of employment, The Johns Hopkins Institutions require all employees who provide ongoing services to patients or work in patient care or clinical care areas to have an annual influenza vaccination or possess an approved medical or religious exception. Failure to meet this requirement may result in termination of employment.
The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.
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