Director of House Operations

Massachusetts, United States
22 Oct 2018
End of advertisement period
22 Dec 2018
Contract Type
Full Time
  • Job Number: 16641
  • Functional Area: Student Services
  • Department: Housing & Residential Services
  • School Area: Dean for Student Life
  • Employment Type: Full-Time
  • Employment Category: Exempt
  • Visa Sponsorship Available: No

DIRECTOR OF HOUSE OPERATIONSHousing and Residential Services, to provide leadership, strategic planning, oversight, and supervision of daily housing operations in support of residential custodial services, repair and maintenance, and residence hall security.  Will lead an organization of approximately 162 MIT and contracted staff, including thirteen house managers, an assistant director of evening operations, and a manager of residential security.  Will ensure the highest standards of residence facility physical and custodial quality, customer service, and value to residents and guests; lead the development and implementation of operational strategies--including immediate, short-term, and long-term planning--related to ensuring that the residential facilities meet the needs of residents and are well-coordinated with house teams (i.e., faculty heads of house, area directors, graduate resident tutors, house governments, and house operations managers) and the Department of Facilities; and lead change and continuous improvement in the areas of data-driven decision-making, communication, utilization of new technology to optimize operations and services, personnel management, and assuring the strategic deployment of critical and valued human resources.  

Job Requirements

REQUIRED:  bachelor’s degree (master’s preferred) and a minimum of eight years of progressive professional experience in housing administration and residential facilities, including demonstrated leadership and supervision of full-time staff.  Must have knowledge of and experience with building repair and maintenance; custodial services; desk services/building security; and fire, health, and environmental safety issues. 

Housing and Residential Services is a 24-hour operation and the director must be available to provide support for off-hours, weekends, and/or holidays as required.  

Review of applications will begin October 31, 2018, and continue until the position is filled.  

The department is working with a search firm on this position.  Applicants are asked to apply online via the MIT website and to submit a resume with an accompanying cover letter via the Spelman Johnson website at 

MIT is an equal employment opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, sex, sexual orientation, gender identity, religion, disability, age, genetic information, veteran status, ancestry, or national or ethnic origin.