Patient Services Assistant

Michigan, United States
10 Oct 2018
End of advertisement period
30 Oct 2018
Contract Type
Full Time

Job Summary

Livonia Health Center is an Ambulatory Care facility offering primary care services including a Japanese Health Program as well as offering a physician who is bilingual in Spanish and English, dedicated to providing high quality health care services for Children and Adults. The Livonia facility has been part of the community for over 20 years. Since re-openning in September of 2014 the clinic continues to grow. We are actively seeking compassionate, committed, and patient-oriented individuals who will share in the goal of creating the ideal experience for our patients, families, and employees.

To be considered for this position, a cover letter is required and should be attached as the first page with your resume. The cover letter should address each of the following points:

  1. Describe your experience and why you believe you would be a good fit for this position at the Livonia Health Center.
  2. Outline your customer service experiences which would be applicable to this position.
  3. Describe why you are choosing a career in the healthcare field.


Provide check-in and check-out support for Children and Adult patients. Provide exceptional customer service to patients and families in a fast paced clinic environment. Responsibilities include: appointment and test scheduling, processing patient payments (co-pays and outstanding balances). Work within electronic medical record, maintain business work queues, and inbasket management. Verify and update patient information and obtain referrals and/or authorizations. Respond to inquiries concerning department programs, services, and activities. Provide general information to staff and patients.

Required Qualifications*

  • Clerical experience is necessary, preferably in a medical setting. 
  • 0-2 years of experince
  • Candidate must be a team player with the ability to work independently, be self-directed, possess strong organization and prioritization skills,ability to handle multiple responsibilities in a fast paced environment, and demonstrated problem solving skills.
  • The selected individual must also have proven exemplary attendance.
  • Individual must exhibit a professional and positive image when interacting with patients, faculty and staff. 
  • Must adhere to Michigan Medicine standard of personal and professional conduct, possess excellent customer service and interpersonal skills.
  • Has strong verbal and written communication skills, and ability to interact with a diverse population. 
  • Ability to work effectively with a multidisciplinary team, proficient computer and keyboarding skills.
  • High School diploma or equivalent is necessary. 
  • Demonstrates active listening, written, verbal and information technology skills. 

Desired Qualifications*

  • Current experience in Family Medicine.
  • Experience with Michigan Medicine's electronic medical record (EMR) systems.
  • Knowledge of University policies and procedures.
  • Experience working within a large, complex healthcare setting.

*Bilingual in Japanese and English- preferred*


*Bilingual in Spanish and English - preferred*

Work Schedule

Monday- Friday Day shift with some rotating Saturdays.

Work Locations

Livonia Health Center

Background Screening

University of Michigan Health System conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act.

Mission Statement

The University of Michigan Health System improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Application Deadline

Job openings are posted for a minimum of seven calendar days. This job may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.