UNIVERSITY OF SURREY

Application Administrator, IT Service Management

Location
Guildford, United Kingdom
Salary
£27,025 to £27,830 per annum
Posted
10 Oct 2018
End of advertisement period
16 Oct 2018
Ref
078618
Contract Type
Permanent
Hours
Full Time

IT Services

Location:  Guildford
Salary:  £27,025 to £27,830 per annum  
Full Time until 31/08/2019
Post Type:  Full Time
Advert Placed:  Tuesday 09 October 2018
Closing Date:  Tuesday 16 October 2018
Interview Date:  Monday 29 October 2018
Reference:  078618

Who are we?

We are the University of Surrey, one of the highest achieving universities in the UK. The University of Surrey is amongst the highest achieving universities in the United Kingdom, having been awarded the Times/ Sunday Times University of the Year Award for 2016. We are ranked 10th in The Times Higher Education Table of Tables for UK universities in 2017, and we are the recipient of four Queen’s Anniversary Prizes.

Who are you?

You are an IT Professional with knowledge of IT Service Management applications such as Heat, Service Now or Remedy, or other workflow-based applications.

You get a sense of achievement from helping colleagues get the most from IT services and you are passionate about continuous service improvement.

You use your strong analytical skills to identify root cause and solutions for Incidents and Problem

You’re a strong team player who has a good track record of building excellent working relationships with colleagues inside and outside your department.

You are keen to develop your knowledge of Service Management and application support.

You are looking for an opportunity to join a small and friendly Application team in an exciting, complex and dynamic university environment.

We have …

A varied, sophisticated IT environment which supports our amazing students and staff to make wonderful things happen here.

A coherent IT Strategy which develops and supports our Learning Environment, our Research Agenda and our professional services.  The strategy includes developing best practices for the procurement and contract management areas. 

An excellent benefits package, with generous leave entitlement, award-winning pension scheme, child care assistance and discounted membership to our world-renowned Surrey Sports Park.

Opportunities to work with talented, enthusiastic colleagues in a collaborative environment which fosters learning, research and personal and career development.

A beautiful, green campus with a lake, close to Guildford town centre and railway station, with on-site restaurants, coffee bars, shops and bus stops.

You have …

Good understanding of underpinning technologies to support Application services, such as networking, Virtual Servers, SQL, etc.

Proven analytical and problem solving capability

Knowledge and experience of software development lifecycle and application support principles and best practice

We want …

To maintain our position among the UK’s Top 10 universities. To grow our national and international reputation for world-class research. To continue to attract the brightest students by giving them the best quality university experience.

To recruit talented people like you to help us achieve these ambitions.

What do you want?

Come and join our University IT Services team today and help us make wonderful things happen here.

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