Donor Relations Officer

Nottingham, Nottinghamshire (GB)
£23,334 to £27,830 per annum
09 Oct 2018
End of advertisement period
26 Oct 2018
Contract Type
Full Time

Campaign and Alumni Relations Office
Location:     University Park
Salary:     £23,334 to £27,830 per annum (pro-rata if applicable) depending on skills and experience. Salary progression beyond this scale is subject to performance. 
Closing Date:     Friday 26 October 2018
Reference:     CARO344018 

Applications are invited for the above post within the University’s Campaign and Alumni Relations Office (CARO) based at its University Park Campus.

In 2017, the University closed its most ambitious fundraising campaign yet, Impact:The Nottingham Campaign which surpassed its extended targets to raise over £242m and engage more than 1,000 volunteers. The University is looking to build on the successes gained through Impact towards even more ambitious philanthropic and engagement goals. 

The Campaign and Alumni Relations Office (CARO) works to inspire over 250,000 alumni and friends in almost 200 countries to enable students from a wide range of backgrounds to fulfill their potential and to contribute to research that changes the world, through donations of time and money.
The role holder will join the Donor Relations team to develop, deliver and monitor University-wide supporter stewardship programmes through high quality activities, communications and events to thank supporters at the appropriate level.  The successful candidate will provide all aspects of support particularly focusing on bespoke supporter group stewardship including staff, students and community groups, supporting the administration and delivery of scholarship and individual donor relations plus the stewardship of student disbursed funds. In addition, the role holder will assist with event management and delivery, team finance and support and mass e-mail communications.

The post holder will be responsible for answering daily telephone and email enquiries from donors, students and academic departments, ensuring appropriate and accurate replies are generated to correspondence and using the Raiser’s Edge database to record communications. Excellent liaison with internal stakeholders such as academic departments, student services, central catering and estates is essential too.  The role will involve active input into the further enhancement of the Donor Relations systems and best practice.  The successful candidate will have a proven track record of working in donor relations, customer service, or membership management.

Candidates should be qualified to HND/HNC or equivalent qualification or have significant experience of working in a customer-focused office environment. The post requires excellent organisational and communication skills — both verbal and written, along with the ability to prioritise workloads and work independently. Candidates should have a high-level of computing skill and confidence to use new IT systems. Proficiency in MS Office is also essential. Candidates need to demonstrate excellent personal presentation and interpersonal skills plus an ability to communicate effectively at all levels in an organisation.

This post is offered on a permanent, full-time (36.25 hours per week) basis but is open to flexible working with a suggested minimum of 21.75 hours per week for part-time working. Job share arrangements may be considered.

Informal enquiries may be addressed to Rebecca Day, Head of Donor Relations or call 0115 951 3689 Monday-Thursday. Please note applications sent directly to this email address will not be accepted.