Core Operations, Storage or Backup Analyst

North Carolina, United States
26 Oct 2018
End of advertisement period
26 Dec 2018
Contract Type
Full Time

Job Description

A DHTS Storage and Backup Analyst within Duke Health Technology Solutions (DHTS) Core Operations Team is responsible for the care and feeding of all storage and backup technologies utilized within the Duke University Health System. The incumbent will work within the Core Operations team to ensure availability and service delivery for all remote Duke Health facilities, including the management of all backup environment and storage environments.

Working hours for this position are:

Thursday-Monday 12AM-9AM

Essential task/responsibilities

  • Participate in an operational shift using Service Now tickets, e-mail and phone support to respond professionally and courteously to our customer base to quickly resolve all storage and backup (and related) issues. 
  • Provide technical support to customers and other technical SMEs utilizing their knowledge of storage and backup systems to quickly solve issues. Provide technical leadership for storage and backup escalation and resolution. 
  • Seek opportunities to enhance organizational operational cohesiveness with all members of the division and DHTS. 
  • Maintain documentation and procedures to ensure adherence to institutional, state and federal policies and regulations. 
  • Implement, maintain, upgrade, and patch systems to be compliant with Duke Health security policies and standards regarding protection from external and internal security attacks. 
  • Research and remediate generic and system-specific vulnerabilities.
  • Perform other related duties incidental to the work described herein. 

Minimum of 3 years functional and operational experience in the areas of: 

  • EMC Networker
  • Isilon
  • DataDomain
  • Data Protection Advisior
  • Demonstrated ability to manage multiple tasks, performed by a diverse group of professionals
  • Requires North Carolina valid driver's license 
  • Requires Ability to lift up to 50 pounds 
  • Excellent interpersonal skills and strong abilities to develop and enhance relationships with team members, other technical staff, customers and internal groups 
  • Excellent communication skills in both written and verbal forms 
  • Excellent judgment and decision-making skills 
  • Excellent analytical abilities and innovative problem-solving skills Relevant Network

Preferred Qualifications

  • Service Now Experience
  • ITIL V3 Foundations Certified

Requisition Number




Duke Entity


Job Code


Job Family Level




Full Time / Part Time


Regular / Temporary




Minimum Qualifications

Duke University is an Affirmative Action/Equal Opportunity Employercommitted to providing employment opportunity without regard to anindividual's age, color, disability, gender, gender expression, genderidentity, genetic information, national origin, race, religion, sex,sexual orientation, or veteran status.

Duke aspires to create a community built on collaboration, innovation,creativity, and belonging. Our collective success depends on the robustexchange of ideas—an exchange that is best when the rich diversity ofour perspectives, backgrounds, and experiences flourishes. To achievethis exchange, it is essential that all members of the community feelsecure and welcome, that the contributions of all individuals arerespected, and that all voices are heard. All members of our communityhave a responsibility to uphold these values.

Essential Physical Job Functions:Certain jobs at Duke University and Duke University Health System mayinclude essential job functions that require specific physical and/ormental abilities. Additional information and provision for requests forreasonable accommodation will be provided by each hiring department.


Bachelor's degree in a related field, or four years of equivalenttechnical experience required.LICENSURE/CERTIFICATION:VMWare, Microsoft Server, Red-Hat Linux, and/or AIX certification(s)preferred.A+, Security+, and or Network+ certification(s) preferred.


LEVEL 1:No experience required beyond the minimum education (or equivalency)requirement.LEVEL 2:Two years of related experience in the areas listed below is required.- Microcomputer skills (including Windows 2000, XP, and 7).- Microsoft Office application suite.- Server administration (Windows, Red Hat Linux, and/or AIX).- Experience configuring and installing servers used in mid-sizenetworks (100 - 1000 users).- Windows, UNIX, VMware and Citrix.- Tivoli's Inventory, Distributed Monitoring, TEC, Remote Controlapplications.- SAN and NAS technologies such as EMC, IBM, and HP EVA.LEVEL 3:Four years of operational experience in the following areas isrequired:- Multiple storage technologies and SAN.- Design, implementation and maintenance, specifically in AIX, LINUX andWindows.- Virtualization- Systems and application monitoring and management tools, such asTivoli.

Degrees, Licensures, Certifications


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