Patient Menu Technician
Occ SummaryPerform varied clerical duties in support of general and special office activities to relieve supervisor of clerical and routine responsibilities and to maintain an efficient and effective operation. Work PerformedAnswer telephone; greet callers and assist them with general problems or complaints; answer questions concerning department policies and procedures; act as office receptionist.
Schedule or arrange activities effectively; make and confirm travel arrangements as necessary; make appointments within the prescribed schedule. File and retrieve records in accordance with established procedures and filing systems; research lost or missing records in accordance with established procedures; verify information against existing records; post information to records or ledgers.
Match records against source documents to verify accuracy of records and compliance with rules and procedures of appropriate system; resolve discrepancies in records by contacting appropriateoffice to obtain information on source of discrepancy and following through on changing any errors in documentation. Review, verify and evaluate various records and reports in accordance with procedures; identify and resolve discrepancies, contacting appropriate source of information; maintain various accounting and budgetary records; review and reconcile transactions and initiate accounting documents in accordance with standard procedure.
Order and issue supplies as appropriate. Screen, sort and distribute incoming and outgoing mail and documents; respond to or process mail or documents in accordance with departmental procedures. Perform routine clerical and typing tasks involved in processing varied office materials such as form letters, requisitions, memoranda, and reports or summaries. Prepare and/or compose routine and general correspondence in accordance with established procedures.
Performs other related duties as required. Knowledge, Skills and
AbilitiesCustomer Service Calculator Reception Filing Telephone Protocol Office
ProceduresTyping speed of 20-30 corrected words per minute may be required. Microsoft Windows and OfficesuiteLevel CharacteristicsN/A
4107 PATIENT MENU TECHNICIAN
Job Family Level
Full Time / Part Time
Regular / Temporary
- Duke University is an Affirmative Action/Equal Opportunity Employercommitted to providing employment opportunity without regard to anindividual's age, color, disability, gender, gender expression, genderidentity, genetic information, national origin, race, religion, sex,sexual orientation, or veteran status.
- Duke aspires to create a community built on collaboration, innovation,creativity, and belonging. Our collective success depends on the robustexchange of ideas—an exchange that is best when the rich diversity ofour perspectives, backgrounds, and experiences flourishes. To achievethis exchange, it is essential that all members of the community feelsecure and welcome, that the contributions of all individuals arerespected, and that all voices are heard. All members of our communityhave a responsibility to uphold these values.
- Essential Physical Job Functions:Certain jobs at Duke University and Duke University Health System mayinclude essential job functions that require specific physical and/ormental abilities. Additional information and provision for requests forreasonable accommodation will be provided by each hiring department.
1 year food service experience with customer contact, preferably in apatient care setting.
Degrees, Licensures, Certifications
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