Student Services Officer

California, United States
23 Oct 2018
End of advertisement period
23 Dec 2018
Contract Type
Full Time

Heralded as a hub of undergraduate innovation, the Office of the Vice Provost for Undergraduate Education (VPUE) creates and sustains meaningful interactions between students and faculty both within and outside the classroom. As a team member of VPUE, you have a unique opportunity to advance and support programs that touch and enhance the lives of every undergraduate student at Stanford.

Stanford’s Program in Writing and Rhetoric (PWR) works with students across the undergraduate curriculum to develop their skills in writing, research, and speaking across many different genres and modalities as well as their understanding of the rhetorical principles that will enable them to be strategic, thoughtful, ethical, and persuasive in their communication practices.  PWR is seeking a Student Services Officer (SSO) to provide support and advice to students on a range of issues to guide them in making appropriate choices and decisions in relation to the PWR requirements and their overall academic progress related to writing and speaking.

Are you personable, proactive, organized, and enjoy multi-tasking? Then this position may be for you!

The position will report directly to the PWR Associate Director for Finance and Administration and will work in close collaboration with the PWR Director and the PWR Associate Director.

Your responsibilities will include:

  • Making recommendations on issues regarding enrollment in PWR courses and successful completion of the PWR requirement, access to other academic programs and initiatives available through PWR, advising, and academic services focused on writing and speaking using defined policies and practices and professional knowledge. 
  • Managing the PWR enrollment process on a quarterly basis; setting up courses, adjusting course schedules in response to instructor leaves of absence, responding to student petitions and inquiries for course and quarter changes, etc. 
  • In collaboration with the PWR Associate Director developing strategies for improving the enrollment process, analyzing enrollment patterns, and applying student feedback. 
  • Creating reports related to enrollment patterns and students’ engagement with PWR course marketing materials, analyzing both current information and changes over time; working closely with VPUE IT to optimize enrollment functionality.
  • Assisting the PWR business team in managing PWR awards, administration, and events, including the Hoefer Prize for Writing in the Major.
  • Assisting the PWR directors with managing the meetings and materials for the Writing and Rhetoric Governance Board.  
  • Providing advice to students on a range of issues, including, but not limited to, academic progress, academic program policies, accessibility, community standards, etc., to guide them in making appropriate choices and decisions.
  • Collaborating with the Associate Director to provide first-line response to identify students in crisis and refer to appropriate resources, as needed. 
  • Collecting and analyzing data from multiple sources including student evaluations and other feedback, surveys, trend reports, and data analytics. Preparing and summarizing reports and making recommendations to enhance PWR course offerings and other initiatives related to writing and speaking; influencing current processes and policies to improve efficiency and student and instructor experiences.
  • Developing, analyzing, and reviewing policies, processes, and programs by documenting and assessing feedback and trend data learned from first-line interactions with students. Advising manager and team on policy updates and providing recommendation for implementation of changes.
  • Identifying trends, performing needs analysis, and participating in the implementation and testing of new technology related to PWR enrollment and other program initiatives.
  • Develop marketing materials and strategies for program activities and outreach functions. Assisting in planning and developing focus groups and other events related to student awareness and understanding of PWR courses and initiatives.
  • May support oversight of the administration of financial processes such as financial reimbursements, data entry, reviewing terms and conditions regarding contracts, understanding vendor requirements, and following up and resolving issues.
  • Assisting the PWR Associate Director in managing and supporting the Program in Writing and Rhetoric website.
  • Contributing to general office administration and Director / Lecturer administrative support.
  • Assisting with PWR project and event support.
  • May assist with financial transactions.

* Other duties may also be assigned 

To be successful in this position:

  • Bachelor’s degree and two years of relevant experience, or combination of education and relevant experience.
  • Strong written and verbal communication skills.
  • Basic analysis and problem solving skills.
  • Ability to work with a strong attention to detail with the highest degree of accuracy.
  • Customer service skills.
  • Basic computer skills, including experience with Microsoft Office Suite.
  • Relevant computer systems/technology experience.  Experience with databases, Drupal, and html preferred.
  • Understanding of financial transactions.
  • Ability to learn and understand compliance with legal, financial, and university policies and external regulations. Knowledge of student affairs and familiarity with the operations of a college or university preferred.

*-Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of his or her job.

About the Office of the Vice Provost for Undergraduate Education (VPUE)

For undergraduates, VPUE is the nexus for programs and initiatives that help students define and achieve their intellectual ambitions at Stanford. These include investigative introductory courses taught by esteemed faculty, targeted classes in writing and rhetoric, undergraduate research support, academic advising and mentoring, overseas and off-campus study programs, and undergraduate scholarships and fellowships. For faculty, VPUE serves as a principal conduit for furthering interaction with undergraduates and discovering ways in which working with students can enrich one’s research agenda. VPUE advocates for undergraduate education in collaboration with faculty, departments and schools across Stanford. All VPUE resources are dedicated to involving faculty with the undergraduate experience, connecting students with phenomenal opportunities and fully realizing a liberal education at Stanford.

Why Stanford is for You:

Imagine a world without search engines or social platforms.  Consider lives saved through first-ever organ transplants and research to cure illnesses. Stanford University has revolutionized the way we live and enrich the world.  Supporting this mission is our diverse and dedicated 17,000 staff. We seek talent driven individuals to impact the future of our legacy.  Our culture and unique perks empower you with:

  • Freedom to grow.  We offer career development programs, tuition reimbursement, or course auditing opportunities. Join a TedTalk, film screening, or listen to a renowned author or global leader speak.
  • A caring culture.  We provide superb retirement plans, generous time-off, and family care resources.
  • A healthier you.  Climb our rock wall, or choose from hundreds of health or fitness classes at our world-class exercise facilities.  We also provide excellent health care benefits.
  • Discovery and fun.  Stroll through historic sculptures, trails, and museums.
  • Enviable resources.  Enjoy free commuter programs, ridesharing incentives, discounts and more!

How to apply:

If you’re ready to work for an organization that nurtures diversity, respect, professional development and a comfortable work-life fit, we invite you to explore this opportunity and apply online. To be considered, please submit a cover letter and resume along with your online application.  Your one-page cover letter should briefly describe your background and experience in student services and customer service.