IT Support Specialist
The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn’s distinctive interdisciplinary approach to scholarship and learning.
Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.
The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more.
At Penn Public Safety, our mission is to enhance the quality of life, safety and security of our community. We strive each and every day to earn the trust, confidence and respect of our community. This website provides an overview of some of the many services we offer to those living, working and visiting Penn’s campus. https://www.publicsafety.upenn.edu/
The Critical Infrastructure IT Support Specialist provides technology support to the members of the Division of Public Safety. Reporting to the Critical Infrastructure IT Support Specialist, Sr., the Critical Infrastructure IT Support Specialist is responsible for many of the daily IT tasks such as tier 1 and 2 support of emergency telephony, land mobile radio, mobile data terminals, proprietary dispatch and police software, CCTV, access control, and related emergency communication and security technology.
This position will make escalation decisions and route tier 2 issues as necessary. The Critical IT Support Specialist will maintain an inventory database of all equipment and track all service requests via a divisional ticketing system. The Critical IT Support Specialist will be part of a four-person on-call rotation.
Additionally, the Critical Infrastructure IT Support Specialist will back up the Divisional IT Support Specialist whose responsibilities are to maintain the anti-virus server, support audio-visual needs, maintain user accounts on servers, provide for access database services, and troubleshoot desktop/laptop computer problems.
BA/BS and one year of experience or equivalent combination of education and experience. Certifications in video surveillance software, access control systems, Comp TIA Network+, A+, or Microsoft server and desktop products a plus.
Experience with the following technologies: Current Microsoft Office and Windows platforms, end-user computing devices (laptop/desktop/tablet/smartphone), corporate ticketing systems, and basic networking utilities (ping/tracert/netstat/nbtstat/nmap). Experience with 911 telephony systems, 911 dispatch radio consoles, Computer Aided Dispatch software, land mobile radios, access control systems, burglar alarm systems, video surveillance systems, batch/shell scripting, or programming considered a plus.
Excellent oral and written communications skills and the ability to interact with DPS personnel at all levels is required. Must be able to handle multiple projects simultaneously, at times with strict deadlines. Must work well both as part of a team as well as independently. Excellent analytical skills and ability to learn new technologies are required. Must be physically able to lift 50 lbs. and move about actively. Must be able available to provide 24 hour hardware and software support for the DPS Information and Security Technology infrastructure as part of a four person on-call rotation.
This position is categorized as essential personnel (24 hours/7 days), which may require weekend assignments and holiday assignments.
Must successfully pass a criminal background check.
The University of Pennsylvania is an EOE. Minorities / Women / Individuals with disabilities / Protected Veterans are encouraged to apply.
The University of Pennsylvania is an affirmative action/equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, creed, national or ethnic origin, citizenship status, age, disability , veteran status, or any other characteristic protected by law.
Penn adheres to a policy that prohibits discrimination on the basis of race, color, sex, sexual orientation, gender identity, religion, creed, national or ethnic origin, citizenship status, age, disability, veteran status, or any other legally protected class.