Business Title: Compliance Officer
Job Title: Student Services Officer 3
Division/School: Vice Provost for Student Affairs
Job Code: 7503
Salary Level: I
Schedule: Full Time (100% FTE)
Appointment Duration: Two year fixed term (with possibility of extension)
Administer, implement, and interpret university and department policies and procedure on issues regarding registrar services, FERPA policies, NCAA Certifications, National Student Clearinghouse (NSC) enrollment reporting and compliance issues surrounding the same. Identify, clarify, and resolve highly visible or complex issues with substantial significance and impact that may span multiple areas, using expert technical and professional knowledge requiring independent judgment.
- Manage an area or program in student services, analyze effectiveness, and make final decisions on program eligibility.
- Certify student athletes quarterly for eligibility to compete, based on NCAA rules and regulations. Work with Athletic Advisors to resolve issues, concerns, etc. for competing athletes.
- Responsible for collecting, recording, maintaining and reporting of student records within regulatory guidelines, e.g. grades, registration data, transcripts, athletic eligibility and ICCB audits.
- Manage, coordinate, document, and fulfill all incoming FERPA requests for the University.
- Responsible for the timely enrollment reporting to the NSC
- Review and resolve all returned error reports from the NSC
- Manage enrollment statuses and the subsequent reporting to the National Student Loan Database (NSLDS)
- Develop and implement programming, make strategic recommendations for future programs.
- Strategically develop an onboarding/annual FERPA training for all Stanford Employees.
- Create training and programming for University Staff on eligibility issues related to student Athletes and the NCAA
- Evaluate and determine recommendations on technology resources, negotiate with resources options and vendors.
- Manage any enhancements related to NCAA compliance.
- Maintain the NCAA panels to ensure athletics, Compliance and the Registrar are able to certify athletes quarterly
- Manage the implementation of the Degree Audit system as it relates to student athletes and NCAA eligibility
- Responsible for keeping up with compliance issues related to the NCAA across the country and making sure that Stanford implements enhancements to keep up with other schools and avoid compliance related issues
- Act as the key resource to implementing any changes with the Student Information System (SIS) and the National Student Clearinghouse to remain complaint with Federal Reporting Guidelines
- Manage outreach programs, relationships with external community and university liaisons.
- Act as the Registrar liaison with the Office of the General council and Privacy Office for all FERPA related issues.
- Engage outside resources and assistance for fulfilling FERPA requests as needed.
- Provide consulting advice to internal and external organizations; act as subject matter expert in a specialized field.
- Act as a key resource for Financial Aid Office on NSC enrollment inquiries
- Manage the relationship with Compliance and Athletics to ensure that all NCAA eligibility needs are met across the University
- Manage outside vendor, the National Student Clearinghouse, to ensure enrollment reporting is correct
- Manage the relationship between the National Student Clearinghouse and the National Student Loan Database to ensure that student enrollment and loan statuses are reported between the two groups correctly
- Be a subject matter expert on all FERPA related issues and inquires. Act as a key university resource for anything related to FERPA and student privacy
- Be a subject matter expert on state and federal regulations relating to financial literacy education of athletes; coordinate and ensure the University’s compliance with those regulations.
* - Other duties may also be assigned
Education & Experience:
Bachelor’s degree and five years of relevant experience or combination of educational and relevant experience.
Knowledge, Skills and abilities:
- Strong analytical and problem solving skills to review and analyze complex information
- Advanced computer skills, including experience with Microsoft Office Suite.
- Advanced customer service skills.
- Relevant computer systems/technology experience.
- Ability to ensure and apply compliance with legal, financial, and university policies and external regulations.
- Expert communication skills, both oral and written.
- Strong understanding of FERPA
- Strong understanding of NCAA certification
- Experience with NSC enrollment reporting and error resolution
- Frequently perform desk based computer tasks, seated work and use light/fine grasping
- Occasionally lift, carry push pull objects the weigh up to 10 pounds
- Stand, walk, use a telephone and write by hand
*Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of the job.
- May work extended or non-standard hours based on project or business needs.
Interpersonal skills: Demonstrates the ability to work well with Stanford Colleagues and clients and with external originations.
Promote Culture of Safety: Demonstrates commitment to personal responsibility and value for safety; communicates safety concerns; uses and promotes safe behaviors based on training and lessons learned.
Subject to and expected to comply with all applicable University policies and procedures, including but not limited to the personnel policies and other policies found in the Universities Administrative Guide, http://adminguide.stanford.edu.
Applicants must submit a cover letter and resume with their application.
Experience a culture of excellence.
Stanford University, located in the heart of California's Silicon Valley, is one of the world's leading teaching and research universities. Since its opening in 1891, Stanford has been dedicated to finding solutions to big challenges and to preparing students for leadership in a complex world.
Supporting that mission is a staff of more than 10,000, which is rooted in a culture of excellence and values innovation, collaboration, and life-long learning. To foster the talents and aspirations of our staff, Stanford offers career development programs, competitive pay that reflects market trends and benefits that increase financial stability and promote healthy, fulfilling lives. An award-winning employer, Stanford offers an exceptional setting for professionals looking to advance their careers.
Stanford is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law.
Finalist candidate must successfully pass a pre-employment background check.