Infrastructure Analyst, Hardware Validation Team
Location : Oxford Road, Manchester
Closing Date : 17/10/2018
Salary : £23,334 to £26,243 per annum (according to relevant experience)
Employment Type : Fixed Term
Faculty / Organisational Unit : Professional Support Services
Division : ITS Service Delivery & Infrastructure
Hours Per week : 35 Hours
Contract Duration : ASAP for 6 Months
About IT Services
IT Services at the University of Manchester is a vibrant and fast moving department, we focus on delivering excellent customer service and quality services for our staff, students and researchers.
Find out more about our organisation and values:
IT Services deliver a wide range of services and support across the University of Manchester estate for Staff and Students.
Based within the IT Hardware Validation Team, you will be highly customer-focused and possess an enthusiasm for working within a University IT environment.
You will work on-site with clients to advise and facilitate the purchasing of hardware and peripherals to best suit their requirements (From University approved suppliers).
You must have excellent diagnostic skills with a solution focused mind set working through problems until resolution.
You will aid customers at their place of work (on the University Campus) and take ownership of service incidents and requests as assigned via our service delivery management system.
A track record of excellent customer service skills is a must for this position.
As the role will involve working closely with a diverse range of stakeholders e.g. IT Services colleagues and Faculty and School representatives, it is essential that you have a professional manner and proven interpersonal skills.
You will be adept at working within a team and on an individual basis to satisfy our customer requirements alongside relevant SLA’s and The University IT standards.
A broad set of technical skills are required for this role due to the varied nature of the University business e.g. teaching, research and administration etc. The departments supported within this section are mostly ‘managed’ (SSCM) Windows 10, but there is a proportion of ‘unmanaged’ estate too with a variety of Windows (XP->10), Mac OS X and Linux (Ubuntu and Scientific Linux).
Although the role will be focusing on Hardware Validation, there will be opportunities for undertaking assignments across a variety of service functions as required and offers an excellent opportunity to understand the wide and complex working of University IT systems and support services.
As an equal opportunities employer we welcome applicants from all sections of the community regardless of gender, ethnicity, disability, sexual orientation and transgender status. All appointments are made on merit.
Please note that we are unable to respond to enquiries, accept CVs or applications from Recruitment Agencies
Enquiries about vacancy shortlisting and interviews:
Name: David Lloyd
Tel: 0161 275 6306
Tel: 0161 275 4499
Tel: 0161 850 2004
This vacancy will close for applications at midnight on the closing date