IT Field Team Analyst

Durham, United Kingdom
Grade 6 (£26,243 - £32,236)
05 Oct 2018
End of advertisement period
18 Oct 2018
Contract Type
Full Time

Department : Computing And Information Services

Position Type : Technical And It

Grade 6 (£26,243 - £32,236)

Durham University is seeking a motivated and technically skilled individual to join Computing and Information Services as an IT Field Team Analyst, supporting the Lower Mountjoy Science Departments. As Durham University delivers against its ambitious strategy for 2017-2027 this is an exciting opportunity to meet the needs of the modern institution. The successful applicant will join a highly competent second line field team, supporting a Windows domain, significant Network Infrastructure and a large Linux and Windows Server estate across the area.

As part of the team the role holder will share responsibility for the management and support of Windows and Linux computing within the Science departments, including server support. This will also involve Mac, Printing, Audio Visual, specialist software and hardware support.

The role holder will perform activities to maintain the day to day operations of the University’s Computing and Information Service by receiving and accurately logging tasks, diagnosing and fixing IT related issues and supporting customers through technical and specialist skills.

The Field Team Analyst will require a high degree of technical knowledge in relation to the Windows and Linux environment, coupled with a working knowledge of IT Service Management (ITIL). The role requires a passion for customer service delivery, excellent problem solving and communication skills.

This is a permanent, full time (35 Hours) post. You will be expected to work outside normal office hours, as and when required, including responding to significant incidents. An indicative working pattern for a 35 hour week might be 9-5, 4 days a week and two half days, one of which would be Saturday mornings to cover our institutional requirement. The University in some cases requires cover from 8am to 7pm during weekdays, requiring some flexibility in working pattern.

The University operates on multiple sites so there may be requirement to work on occasion at Queens Campus Stockton, Ushaw College near Bearpark, NetPark near Sedgefield or other future sites around Durham.

For more information about this role, please contact:

Leigh Fodden 
IT Field Team Lead 

Closes midday on : 18-Oct-2018