Core Operations Application Analyst

Location
North Carolina, United States
Posted
26 Oct 2018
End of advertisement period
26 Dec 2018
Ref
401501131
Contract Type
Permanent
Hours
Full Time

SOC - SERVICE DESK

Job Description

Core Operations Application Analyst

Job Description

The Application Core Operations Analyst responsible for the 24 x 7 health of all monitored and managed applications. They are responsible for identifying incidents, events, and analyzing problem trends, overseeing the management and resolution of issues. The Analyst is responsible for reviewing monitoring status, correlating events, understanding alarm diagnosis and incident trends. They troubleshoot application issues, resolve them where possible, and escalate them to application support teams when necessary. The Core Operations Analyst requires technical acumen, excellent communication skills, troubleshooting skills, and the ability to facilitate and manage technical bridge lines that cross multiple domains. They need to quickly determine root cause, business impact and resolve issues as quickly as possible to mitigate any business impact. When not working on incidents, the analyst will be tasked with day to day application maintenance as assigned by service owners.

Working hours include the following shifts:

Monday-Friday, 8AM to 5PM with occasional on-call responsibilities and after hour support

Required Experience

  • Bachelor’s degree in Computer Science or related field
  • 5-10 years of experience in information systems operations environment in systems analysis or development
  • Understanding of DevOPs

Experience Preferred

  • Experience in Service Now
  • Supporting enterprise level applications in an operations or service desk capacity in one or more of the following areas 
    • EHR Software
    • Revenue Cycle Software
    • Business or Workforce Software
    • Clinical Software
    • Security Software
    • Enterprise Monitoring Tools
  • Engaging multiple stakeholders, including application owners and developers, to support daily operations of software
  • Engaging multiple stakeholders, including application owners and developers, to identify and manage problems and incidents
  • Demonstrated capability in adapting to ongoing organizational and technical change.

Requisition Number 401501131
Location Durham
Duke Entity HEALTH SYSTEM
Job Code 3839 DHTS APPLICATION ANALYST
Job Family Level CD
Exempt/Non-Exempt Exempt
Full Time / Part Time FULL TIME
Regular / Temporary Regular
Shift First/Day

Minimum Qualifications

Duke University is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status. 

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values. 

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

Education

Bachelor's degree in a related clinical or technical field, or four years of equivalent technical experience required. LICENSE/CERTIFICATION: LEVEL 1: If applicable, maintenance of North Carolina licensure or certification in related clinical discipline is required for all levels. LEVEL 2: In addition to the requirements described for the Level 1, the Level 2 requires: Certification in an area of application support of a technical or support nature preferred. LEVEL 3: In addition to the requirements described for the Level 2, the Level 3 requires: Certification in an area of application support of a technical or support nature strongly preferred.

Experience

Level 1 - No experience required beyond the minimum education (or equivalency) requirement. Level 2 - Two years of related experience is required. Level 3 - Four years of related experience is required.

Degrees, Licensures, Certifications

N/A

Auto req ID

105553BR