Director, PENN Travel Programs
The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn’s distinctive interdisciplinary approach to scholarship and learning.
Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.
The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more.
The Business Services Division (BSD) supports the individual and collective needs of the Penn community by promoting a hospitable, customer-friendly campus environment through the provision of mission-critical services and essential operations. BSD’s mission is to provide high-quality service in a fiscally responsible manner. The Division is currently focused on three major initiatives: Revenue growth/retention through improved marketing efforts, extended services, and development of new distribution channels; driving productivity for the Division and its customers through the better use of technology, and enhancing service offerings through upgrades and expansions of facilities. http://cms.business-services.upenn.edu/
The Director, Travel Services position is responsible for overseeing Travel Services at Penn, including the University’s overall Travel & Expense Management (TEM) policy and program. This position will report to the Executive Director, Penn Purchasing Services and will have broad responsibility for managing the programs for both travel services and expense reimbursement for faculty, staff and students. With support from a direct report, internal partners, and service providers, this role oversees day-to-day travel services operations, establishment of customer service protocol, monitoring of Concur Travel, and Concur Expense and Concur Pay activities from system administration through to the end user. Key to this position is the identification, development and implementation of strategic initiatives in its capacity as a valuable resource for University travelers. The position is also responsible for managing Penn’s strategic relationships with travel suppliers, working within the procurement team to identify new innovations in technology and business processes that will generate significant value and/or advance the overall organizational strategy. Executive reporting – financial, expense & trend behavior – are a key responsibility for this position. The position is accountable for the provision of effective, high quality customer service and coordination of activities to resolve issues affecting TEM users. Effective project and relationship management is critical to the success of this position as is the ability to collaborate and communicate at all levels of the University.
Relevant degree plus 5-7 years of travel industry and procurement experience, or an equivalent combination of knowledge and experience. Previous experience managing the Concur travel & expense management system. Intermediate user of Microsoft Excel, Word, PowerPoint, plus general MS Office literacy, with ability to analyze and summarize data. Ability to prioritize and problem solve with minimal supervision; Use independent judgment to accomplish objectives. Capability to lead and influence others to obtain results and create enthusiasm, while working cooperatively in a cross functional team. Possess a customer service focus, with demonstrated ability to provide timely responses and to maintain effective relationships with suppliers. Skill to analyze, interpret, and address customer needs, and proactively providing quality customer service in a diverse environment. Strong verbal and written communication skills, including experience communicating with senior leadership.
Penn adheres to a policy that prohibits discrimination on the basis of race, color, sex, sexual orientation, gender identity, religion, creed, national or ethnic origin, citizenship status, age, disability, veteran status, or any other legally protected class.