Identity and Access Management, Sr. Operations Engineer
The IAM (Identity and Access Management) Senior Operations Engineer functions as a hands-on Senior Dev/Ops Engineer and Technical Analyst. In this role, the incumbent will monitor, configure and debug various IAM technical platforms and use scripting to automate routine monitoring, configuration and incident recovery tasks The IAM Senior Operations Engineer will report to the Associate Director of IAM Technical Analysis and Operations.
This role will have responsibility to monitor, configure and debug various IAM technical platforms and use scripting to automate routine monitoring, configuration and incident recovery tasks for the IAM domain. Coordinate the dispatch and handling of IAM incidents and requests for service as well as assist in problem management, process documentation and other hands-on aspects of IAM technical service management. Automate routine IAM operations, monitoring, configuration and recovery tasks. Dispatch and Handle IAM Incidents and Service Requests. Create and Maintain IAM Service documentation. Participate in On-Call Support rotation for IAM Services.
- Develops functional and/or service goals that ensure conformity and uniformity with University policies within their assigned area of responsibility.
- Oversees new and existing systems and services development to include modification of existing systems.
- Evaluates user needs and implement systems and solutions to best service the community.
- Consults with users and IT functions to diagnose and resolve complex problems.
- Serves as a liaison between area of responsibility and other areas to ensure conformity with department and University goals.
- Develops troubleshooting and problem resolution programs to ensure a high level of service and efficiency.
- Influences and collaborates with clients and ITS functions to maximize the delivery of services and solutions.
- May perform other duties as assigned.
Required Education and Experience
Bachelor's Degree in a relevant technical field and four to nine years of related technical experience or an equivalent combination of education and experience.
Required Skill/Ability 1:
Required Skill/Ability 2:
Proven experience with SQL queries.
Required Skill/Ability 3:
Demonstrated ability providing level 2 support for automated processes and applications.
Required Skill/Ability 4:
Well developed oral & written communication skills. Strong personal time management skills and ability to meet individual and team deadlines.
Preferred Education, Experience and Skills:
BA degree with 5+ years of related work experience or an equivalent combination of education & experience. Direct IAM experience is ideal - (requirements, features, tools, policies, standards, practices). Strong MS Office skills including Visio. Exp in SQL queries, data analysis. Exp working with data warehouses or databases. Demonstrated ability with ITIL Incident and Problem management.
Background Check Requirements
All candidates for employment will be subject to pre-employment background screening for this position, which may include motor vehicle, DOT certification, drug testing and credit checks based on the position description and job requirements. All offers are contingent upon the successful completion of the background check. Please visit www.yale.edu/hronline/careers/screening/faqs.html for additional information on the background check requirements and process.
The intent of this job description is to provide a representative summary of the essential functions that will be required of the position and should not be construed as a declaration of specific duties and responsibilities of the particular position. Employees will be assigned specific job-related duties through their hiring departments.
Affirmative Action Statement:
Yale University considers applicants for employment without regard to, and does not discriminate on the basis of, an individual’s sex, race, color, religion, age, disability, status as a veteran, or national or ethnic origin; nor does Yale discriminate on the basis of sexual orientation or gender identity or expression. Title IX of the Education Amendments of 1972 protects people from sex discrimination in educational programs and activities at institutions that receive federal financial assistance. Questions regarding Title IX may be referred to the University’s Title IX Coordinator, at TitleIX@yale.edu, or to the U.S. Department of Education, Office for Civil Rights, 8th Floor, Five Post Office Square, Boston MA 02109-3921. Telephone: 617.289.0111, Fax: 617.289.0150, TDD: 800.877.8339, or Email: firstname.lastname@example.org.