Facilities Services Coordinator
Role/Level/Range: ATO 37.5/03/OG
Starting Salary Range: $22.37-$30.78 per hour
Employee group: Full Time
Schedule: M-F, 8:30 a.m. to 5 p.m.
Exempt Status: Non-Exempt
Location: 01-MD:Homewood Campus
Department name: 10001346-Dean Office of
Personnel area: School of Arts & Sciences
The Facilities Services Coordinator will independently and autonomously manage, monitor and coordinate operational and physical plant functions for the Krieger School of Arts and Sciences (KSAS) teaching and research facilities located in Macaulay Hall and the Jenkins/Mergenthaler buildings on the Homewood Campus. This position requires a communicative and “hands-on” person who will strive for problem-free, continuous 24/7/365 operation of more than 80,000 net square feet of research and teaching space located in two (2) buildings. The position will report to the KSAS Director of Construction and Planning, and will support researchers from the several KSAS groups. Interactions will be with the faculty, students, staff and administrators in those groups.
Specific Duties & Responsibilities:
- Serve as the first line of defense and as physical plant liaison with emergency first responders in the event of operational emergencies (floods, fires, medical emergencies, security emergencies).
- Assist the KSAS Office of the Dean and JHFRE Project Managers in coordinating major renovation and construction activity to mitigate operational impacts to building users. Attend construction planning and progress meetings to provide information on laboratory work schedules and sensitivities.
- Disseminate information as requested by the Office of the Dean or by the University to all tenants in the building, and confirm receipt/understanding of critical messages. This includes 24/7/365 coverage of emergency situations.
- Efficiently initiate and manage service requests to any JHU entity, vendor, or equipment manufacturer as necessary to maintain research continuity and minimize downtime. Requests for service may originate with faculty, department leadership, or KSAS Office of the Dean at any time in response to emerging issues.
- Manage operation of all public/shared spaces and facilities to minimize conflict between users. Shared spaces and facilities include:
- Conference and meeting rooms
- Autoclave rooms
- Cold boxes
- Other lab support spaces, etc.
- Circulation and storage spaces
Safety, Security, and Compliance
- Ensure facilities, including research laboratories, remain in compliance with all applicable University, State, and Federal codes, regulations, and standards pertaining to health, safety, and environment. Responsible for ensuring compliance with:
- Fire Marshal
- All applicable University policies
- Support safe chemical waste handling and radiation safety protocols by monitoring physical facilities for safety compliance, working closely with the JHU entities who operate the Chemical Handling Facility in the basement of Macaulay Hall:
- Fire Marshal
- All applicable University policies
- Manage building safety, including coordinating or self-performing inspections, preventive and corrective actions necessary to maintain a safe working environment. Functions as Building Safety Officer as university policy dictates, collaborating closely with:
- Campus Security
- Manage building security, including coordinating or self-performing inspections, preventive and corrective maintenance of all lock hardware and other security devices.
- Manage J-Card and key access; disburse and collect keys from tenants.
- Establish and maintain accurate key logs.
- Manage building accessibility and proactively address needs for accommodation, including ergonomic improvement requests, through collaboration with:
- KSAS Office of the Dean
- JHU Office of Institutional Equity
- JHU Occupational Health Services
General Operations and Maintenance
- The Facilities Services Coordinator will be primarily responsible for coordinating all necessary routine maintenance and emergency service to physical plant infrastructure.
- Work closely with technicians and supervisors and JHU Plant Operations to schedule and implement service. Specific maintenance tasks will involve direct coordination with JHU staff and outside contractors in the following trades, disciplines, and specialties:
- Custodial Services
- Recycling (including scrap metal disposal)
- Autonomously manage minor repairs, lab equipment repairs, furniture procurement, and space improvements, either through self-performance or working directly with vendors and contractors to solicit proposals, schedule work, and minimize operational impacts.
- Initiate and manage telecommunications service requests for building occupants.
- Coordinate installation of lab equipment to ensure compatibility with existing infrastructure and trouble-free delivery/installation.
- Establish and maintain accurate records of space occupancy.
- Establish and maintain accurate emergency contact lists.
- Cost accounting for instrument calls, toll calls, and message unit calls.
- Establish and maintain accurate equipment inventories.
- Assist in forecasting physical plant costs.
- Other administrative duties associated with facilities operations, as requested by the Office of the Dean.
Minimum Qualifications (Mandatory):
- High School Diploma/GED
- 5 years relevant experience including building maintenance, safety compliance, building management and customer service.
- Technical School Training, Associate’s Degree or Bachelor’s Degree.
- Prior experience working in an academic setting is preferred.
- 10 or more years relevant including building maintenance, safety compliance, management and customer service.
Special Knowledge, Skills, and Abilities:
- Must be computer literate and able to learn and adapt to new software.
- Ability to establish and maintain viable working relationships with all levels or University customers.
- Ability to adapt to difficult emergency situations and think creatively to mitigate operational impacts.
- Ability to “manage without authority,” coordinating directing other University personnel and outside contractors to respond efficiently during construction, repair, maintenance, and emergency response efforts.
- Ability to work effectively within a large, decentralized organization with many stakeholders.
- Ability to handle faculty, student, and staff complaints and requests with a respectful, constructive, helpful, and professional attitude, even under extreme pressure.
- Ability to de-escalate conflicts.
- Ability to monitor construction activity to provide feedback to JHFRE and KSAS Office of the Dean on contractor performance.
- Ability to quickly master safety and enforce all safety and compliance protocols, including:
- OSHA (Occupational Safety and Health Administration, federal)
- ADA (Americans with Disabilities Act, federal)
- Fire Marshal (local)
- OHS (Occupational Health and Safety office, JHU)
- RAR (Research Animal Resources, JHU)
- HSE (Health, Safety, and Environment, JHU)
- OIE (Office of Institutional Equity, JHU)
- Laser Safety (JHU)
- All other University, local, state, and federal protocols.
- Broad knowledge of building systems, including:
- Housekeeping/Custodial Services
- Discretion to maintain confidentiality around sensitive projects and occupant concerns
Technical Qualifications or Specialized Certifications:
Any Specific Physical Requirements for the Job:
- Ability to physically self-perform basic carpentry, maintenance and emergency response tasks, including:
- Furniture assembly and disassembly
- Moving large equipment on pallet jacks
- Breaking down crates, boxes, etc.
- Miscellaneous assembly and disassembly tasks
The successful candidate(s) for this position will be subject to a pre-employment background check.
If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the HR Business Services Office at email@example.com. For TTY users, call via Maryland Relay or dial 711.
The following additional provisions may apply depending on which campus you will work. Your recruiter will advise accordingly.
During the Influenza ("the flu") season, as a condition of employment, The Johns Hopkins Institutions require all employees who provide ongoing services to patients or work in patient care or clinical care areas to have an annual influenza vaccination or possess an approved medical or religious exception. Failure to meet this requirement may result in termination of employment.
The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.
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