Recreation Services Coordinator
Stanford’s Department of Athletics, Physical Education and Recreation (“DAPER”) supports the campus Recreation and Wellness initiatives. The core tenets of the Departments culture, “The DAPER Way” are: Embrace Scholar-Athleticism, Pursue and Revere Excellence, Lead With Courage, and Work Cohesively. All department actions and employees are guided by these principles.
Under the supervision of the Assistant Director for Recreation Services, the Recreation Services Coordinator - Operations assists in the leadership and management of the Recreation Services area and contingent staff. Recreation Services is responsible for providing customer service to the Stanford community by efficiently operating three recreation facilities: the Arrillaga Center for Sports and Recreation, the Arrillaga Outdoor Education and Recreation Center, and Ford/Burnham Pavilion. Duties include oversight of daily operations, equipment inventory, equipment ordering, staff management, staff training, risk management and department representation, as needed.
Staff Management (40%)
- Co-supervises the Recreation Services program area for Recreation and Wellness. Provides leadership to student and contingent staff.
- Supervise the day-to-day operations of the unit, leading and mentoring staff. Assist Recreation Services Coordinator – Staff Development in providing orientation and training to lower level representatives.
- Plan, organize and facilitate training, work assignments, evaluations, and if needed, disciplinary action for personnel.
- Works closely with Recreation Services Coordinator - Staff Development to provide input in hiring decisions and performance of workgroup.
- Trains staff in the use of Fusion, the recreation management software.
- Assist Recreation Services Coordinator - Staff Development in hiring and onboarding new staff.
- Maintain employee handbook, polices, and risk management materials.
- Review and approve bi-monthly payroll for contingent staff.
- Cultivate personnel as well as organize educational and professional development and provide on-going performance feedback.
- Staff the Fitness Center when contingent staff is unavailable.
Program Management (40%)
- Oversee the day-to-day activity of the Fitness Centers.
- Serve as a subject matter expert for the unit. Participate with other departments and represent unit as needed.
- Maintain safe functionality of Fitness Centers through proactive equipment auditing, ordering and replacement, as needed.
- Oversee Fitness Center cleaning schedule.
- Act as lead Recreation Services contact for annual preventative maintenance periods.
- Review, evaluate, and recommend changes to the policies and procedures relating to the operations of Recreation Services, with regard to the department's strategic plan.
- Work with all Recreation and Wellness staff to coordinate program needs to serve as the point of contact for participants.
- Act independently to determine methods and procedures on new assignments.
- Work closely with others in department to identify and correct problems and make recommendations to remedy problems.
- Ensure policies and procedures are followed in accordance with established service and safety standards.
- Serve as the main point of contact in the Arrillaga Center for Sports and Recreation.
- Develop and maintain positive working relationships with the Department, University and/or community representatives.
- Serves on Recreation and Wellness, DAPER, and campus committees as directed.
- Represent Stanford Recreation and Wellness at campus events, such as New Student Orientation, department programs, fairs, Athletic events and registrations, greet and serve as a resource.
- Assists other Recreation and Wellness staff, as necessary
- May act as supervisor in supervisor’s absence.
Administrative Responsibilities (20%)
- Maintain accurate equipment and facility counts in Innosoft Fusion.
- Maintain staff resources for accurate information and updates to policies and procedures.
- Coordinate Locker Rental Process and maintain accurate records.
- Collect and compile monthly, quarterly and annual operational and statistical data, as needed.
- Organizes all paperwork and ensures an ample supply of forms and reports are stocked in the appropriate locations to conduct business.
- Investigate, document and report complaints regarding all aspects of operations including customer service, safety/security and staff issues, as needed.
- Handle the highest level of escalated and unresolved calls.
Education and Experience
- Bachelor’s Degree (Master’s degree in the field of recreation, kinesiology or related field preferred) and four years of relevant experience or combination of education and relevant experience (prior campus, university, or community recreation experience preferred).
Knowledge, Skills, and Abilities.
- Strong computer skills such as Microsoft Office (Outlook, Word, Excel, and PowerPoint).
- Demonstrates leadership traits including effective communication, supervisory skills, and the ability to manage workflow.
- Demonstrates excellent problem solving and decision-making skills to effectively solve and respond to complicated requests.
- Excellent customer service experience and a proven ability to meet performance standards.
- Knowledge or ability to learn how to collect feedback from surveys and summarize data.
- Ability to communicate effectively in English both verbally and in writing with individuals and groups of diverse backgrounds.
- Ability to work independently and as a member of a team.
- Excellent attention to detail and accuracy.
- Able to use authority, knowledge and judgment to effectively respond to complicated requests.
- Ability to multi task.
- Ability to learn policies and procedures and correctly provide that information to customers and use information to make sound decisions.
- Ability to coordinate daily activities including work scheduling, quality assurance, monitoring of activities, and supervision of personnel.
- Knowledge of current risk management practices in recreational facilities and student management strategies.
Certifications and Licenses
- Current American Red Cross CPR, AED and First Aid.
- Frequently stand/walk, sit, perform desk-based computer tasks, use a telephone, and grasp lightly/fine manipulation.
- Occasionally twist/bend/stoop/squat, reach/work above shoulders, grasp forcefully, lift/carry/push/pull objects that weigh up to 20 pounds, writing by hand, sort/file paperwork.
- Rarely kneel/crawl.
* - Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of his or her job.
- Routine work during normal business hours, evenings and weekends. May need to work occasional extended hours.
- Occasional work on evenings and weekends.
- May be exposed to noise > 80dB TWA.
- Interpersonal Skills: Demonstrates the ability to work well with Stanford colleagues and clients and with external organizations.
- Promote Culture of Safety: Demonstrates commitment to personal responsibility and value for safety; communicates safety concerns; uses and promotes safe behaviors based on training and lessons learned.
- Subject to and expected to comply with all applicable University policies and procedures, including but not limited to the personnel policies and other policies found in the University’s Administrative Guide, http://adminguide.stanford.edu/.
This position, along with all DAPER coaches and staff, is responsible for the integrity of Stanford’s intercollegiate athletics program and for the reputation of Stanford University. This position is responsible for ensuring that his/her involvement with Athletics Department activities maintains the integrity of the University’s reputation and does not negatively impact the relationship between the University and its faculty, staff, students and alumni. Additionally, this position must comply with University policies and procedures, NCAA and PAC-12 rules and regulations.