Classified Title: Case Manager
Working Title: Case Manager
Starting Salary Range: $38,536 - $52,989
Employee group: Full Time
Schedule: M-F 8:30-5pm
Exempt Status: Exempt
Location: 1717 E. Monument Street
Department name: 60000454-SOM DOM ID Moore Clinic
Personnel area: Johns Hopkins University
The successful candidate for this position will provide case management to clients at increased risk for HIV infection and people living with HIV who are newly diagnosed or previously diagnosed and need support with linkage, engagement, and/or retention in care. S/he will address the psychosocial needs of clients enrolling in the Bartlett clinic PrEP (Pre-exposure Prophylaxis) program and the HIV program through various activities including but not limited to assisting clients with application for health insurance such as the Affordable Care Act and Medical Assistance; coordinating psychosocial support services with community- and clinic-based social services agencies; advocating for the clients with community based organizations, insurance companies and public services to reduce barriers and enhance access to PrEP, HIV treatment services, and primary care; acting as liaison with medical providers; making home visits as indicated. The case manager will work with the project manager to carry out the objectives of the Bartlett PrEP program and HIV linkage and retention services and will supervise the Bartlett PrEP patient navigators.
Duties & Responsibilities
- Assist patients in applying for health insurance and prescription programs such as ACA, MADAP, Medicare, Medical Assistance, Social Security Extra Help, QMB, SPDAP
- Refer patients to Department of Social Services for programs such as Food Stamps, TDAP, TCA, Eviction Prevention, and Energy Assistance
- Provide education on the disability programs provided by the social Security Administration such as SSI and SSDI
- Refer patients to community resources programs for transportation, housing/shelters, food services, and employment
- Assist patients with accessing insurance and/or programs to support payment for PrEP and HIV medication and clinical services when needed
- Assist patients to enroll in transportation programs offered by the MTA and Medical Assistance
- Educate patients referred for PrEP about PrEP services and facilitate PrEP appointments for those interested in/potentially eligible for PrEP
- Educate these consumers in the availability and importance of PrEP services and assist the client in finding the best location for care
- Assist the assigned client(s) in overcoming barriers to accessing PrEP, primary medical care and support services
- Educate patients referred for HIV care about HIV services and facilitate HIV clinical appointments for those linking and/or reengaging in HIV care
- Educate these consumers in the availability and importance of HIV services
- Assist the assigned client(s) in overcoming barriers to accessing HIV care and support services
- Reinforce with clients the need to keep health care appointments
- Provide inspiration/motivation for persons struggling with medication and/or appointment adherence and/or psychosocial issues (i.e. sexual orientation, gender identity, unemployment, mental health issues, addiction) through support, education and connection to psychosocial resources as indicated
- Help patients develop methods for self-management; assist patients in developing strategies to help them adhere to medications and appointments
- Encourage patients to use supportive services and counseling
- Educate patients on self-advocacy skills and empower them to communicate effectively with their health care team
- Reinforce HIV prevention and harm reduction information as needed
- Provide resource materials to clients and agency staff
- Conduct follow up telephone calls and other contacts with clients to ensure that services were obtained; reschedule appointments as needed
- Document and provide pertinent information regarding services delivered
- Establish and maintain working relations with the clinical care team
- Maintain client confidentiality
- Maintain professional relationship with clients
- Work with the project manager and patient navigators to develop and implement: a. data collection protocols and internal and external PrEP and HIV treatment referral protocols for high-risk HIV negative individuals and patients linking and reengaging in HIV care, respectively; b. entry and retention protocols for Bartlett clinic PrEP and HIV-positive patients; and c. protocols to expand availability of PrEP case management and patient navigation services to other Johns Hopkins primary care sites that have the capacity to provide PrEP services
- Work with the PrEP project manager to develop, run and review reports on Bartlett PrEP and HIV treatment clinical activities
- Be responsible for data collection and reporting of Bartlett PrEP and HIV prevention program activities under the supervision and direction of the project manager
- Meet on a regular basis for supervision and in-service learning
- Participate in all training activities
- Attend monthly meetings with the project manager and case manager to review reports on Moore PrEP clinic activities
- Attend monthly meetings with other Johns Hopkins PrEP and HIV program case managers and peer navigators
- Clinically supervise the Bartlett PrEP patient navigators
- Performs other duties as assigned or required
Bachelor’s Degree in social work, psychology or other appropriate field. One year of case management experience in a healthcare or public welfare setting with knowledge of HIV prevention, substance abuse, and psychiatric illness.
Special knowledge, skills, and abilities
- Demonstrate general knowledge of HIV prevention, HIV treatment, lesbian/gay/gender identity issues, and resources.
- Knowledge specific to public entitlement programs related to health care.
- Able to work with culturally diverse patient, staff and community populations.
- Strong organizational skills with attention to detail and follow through.
- Experience supervising others preferred, but not required.
The successful candidate(s) for this position will be subject to a pre-employment background check.
If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the HR Business Services Office at firstname.lastname@example.org. For TTY users, call via Maryland Relay or dial 711.
The following additional provisions may apply depending on which campus you will work. Your recruiter will advise accordingly.
During the Influenza ("the flu") season, as a condition of employment, The Johns Hopkins Institutions require all employees who provide ongoing services to patients or work in patient care or clinical care areas to have an annual influenza vaccination or possess an approved medical or religious exception. Failure to meet this requirement may result in termination of employment.
The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.
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