Information Technology Services and Support Officer

Mount Isa, Australia
09 Oct 2018
End of advertisement period
21 Oct 2018
Contract Type
Fixed Term
Full Time

Position Overview

Central to activities in developing the health workforce and services for future, MICRRH utilises an expanded portfolio of Information Technology (IT) and Audio Visual (AV) services including multi-party and desktop videoconferencing, web-streaming, conference & workshop support services, Moodle based learning management solutions and rich-media/multi-media applications. The MICRRH IT Unit also plays a proactive role in technology initiatives for supporting multi-disciplinary health education, professional development and innovative service models delivered in partnership with health professionals, services and organizations in outback north and west Queensland.

The Technical Systems Officer reports to MICRRH Management through the Operations Manager and provides on the ground, day to day IT/AV leadership and strategic advice  as well as  operational oversite and technical support of MICRRH’s local and multimodal regional IT services and AV equipment and maintenance of all IT, AV and communication infrastructure systems.

Division of Tropical Health and Medicine

The Division of Tropical Health and Medicine encompasses human and animal health professional areas and related biomedical science disciplines. The Division has a particular focus on the health of rural, remote and Indigenous Australian communities and tropical medicine.

The Colleges of the Division include:

  • Medicine and Dentistry
  • Healthcare Sciences
  • Public Health, Medical and Veterinary Sciences

Mount Isa Centre for Rural and Remote Health

Mount Isa Centre for Rural and Remote Health (MICRRH) is a part of a national network of federally funded University Departments of Rural Health with a broad range of responsibilities within the remote and rural health sector including developing a health workforce for the future.  Our mission is excellence in remote, rural and Indigenous health.

Organisational Charts

James Cook University

Division of Tropical Health and Medicine

Principal Accountabilities

  1. Lead, develop and manage MICRRH ICT and AV technology systems and services including introduction of new technologies and systems to support MICRRH’s academic & research initiatives and administrative processes including the MICRRH website.
  2. Maintain all IT, AV and communication infrastructure systems including system updates and inventory records in consultation with various stakeholders including JCU and Queensland Health IT Departments.
  3. Responsible for the integrity and security of all the systems and information by maintaining access privileges, data backups and archives.
  4. Liaise with manufacturers, suppliers and service providers for cost effective procurement of ICT and AV equipment and services.
  5. Provide IT & AV support to students and staff whilst on local and regional placement with MICRRH.
  6. Perform allocated tasks on a daily basis and make decisions based on procedure and/or precedent with minimal or no supervision.  Where required the incumbent will seek input from the Operations Manager and/or Director for complex matters.
  7. Provide consultancy, training and instruction to equipment users so that they are able to operate all relevant equipment safely and efficiently.
  8. Provide technical support to maintain building security systems.
  9. Support the University's commitment to the principles of reconciliation, which exemplify respect for Aboriginal and Torres Strait Islander heritage and the valuing of justice and equity for all Australians.
  10. Demonstrate a commitment to the University values.
  11. Support the principles of the TropEco program and engage in commitment to JCU sustainability goals and objectives.


There are generic responsibilities that apply to all James Cook University staff. Your specific level descriptor can be found at:

Professional and Technical


Generic Accountabilities 

There are generic responsibilities that apply to all James Cook University staff. 

  1. The IT Services and Support Officer is required to observe the lawful and reasonable directions, policies and decisions of the University Council, understand and comply with the Enterprise Agreement, the Statutes and Rules of the University, the policies and decisions of the University Council and other appropriate University authorities, as in force from time to time.
  2. The IT Services and Support Officer is required to demonstrate a personal commitment to ensure personal safety and the safety of others and contribute to the continuous improvement of our WHS performance. This includes the effective implementation and compliance with James Cook University WHS policies, procedures and safe systems of work, together with all relevant legislation, duties and obligations. Contribute to the continuous improvement of our WHS performance.
  3. The IT Services and Support Officer is required to exercise proper discretion in all matters affecting the well-being of the University which involve public writing or speaking in accordance with the University’s Code of Conduct.

Special Conditions

  1. A current Queensland C class driver’s licence.
  2. Ability to undertake remote travel across the outback Queensland region

Selection Criteria

Selection and appointments will be assessed against selection criteria.


  1. Completion of a degree in IT or an equivalent combination of relevant experience and/or education/training.
  2. Proven experience in the IT Service and Support, AV Conferencing Technologies and Multimedia Technologies including managing and maintaining websites.
  3. Proven computer skills including experience with different operating systems with particular emphasis on Windows based personal computers, associated peripherals and software in a networked environment.
  4. Well-developed interpersonal, communication and negotiation skills and demonstrated ability to work well as a member of a geographically dispersed multi-disciplinary team including strong conflict resolution skills.
  5. Ability to work in a culturally diverse and sensitive environment.
  6. Ability to prioritise tasks with minimal or no supervision.


  1. Relevant industry qualifications including ITIL certification.
  2. Experience with Windows Media Encoder and Windows Media SDK Toolkit and apple devices.