User Support and Training Specialist

California, United States
19 Oct 2018
End of advertisement period
19 Dec 2018
Contract Type
Full Time

The OnCore User Support and Training Specialist within Spectrum (Stanford Center for Clinical and Translational Research & Education) will develop and provide user training on the clinical research database applicationOnCore Enterprise, licensed from Forte Research Systems, Inc. This system is used throughout the School of Medicine to manage all clinical research studies.

Candidates will likely have a background in clinical research, knowledge of research coordinator responsibilities, and the pre-award and post-award operational and financial aspects of study management, and experience or a desire to develop as a presenter and trainer.

This position will focus on clinical research use of the OnCore system, while maintaining close collaborations internal to Stanford with SCI/CCTO, and will work with the vendor as needed. The incumbent will be involved in new development as part of a team responsible for implementing additional OnCore features and functionality. They will identify training requirements and develop training materials as needed, and continue to learn the system and expand their knowledge as new functionality is introduced. This position is also the primary support for the Spectrum OnCore Help Desk (non-cancer), and provides certain operational support for our end-users.

Duties include:  

  • Perform analysis of learning and business needs.
  • Identify training needs for all categories of end user (CRCs, research managers, OnCore point persons, researchers, PIs, etc.)
  • Proactively consult with subject matter experts to identify and formulate learning objectives and content.
  • Coordinate/with CCTO and other Stanford training providers to leverage training efforts, ensure consistency and harmonious instructions for system use, as required
  • Design learning and performance support solutions.
  • Advise on and select the most effective training delivery methods
  • Draft storyboards and prototypes.
  • Design and develop course content, instructor and participant materials, including performance support materials.
  • Develop and maintain training materials in various delivery formats (hardcopy, online, on-demand video, webinar, etc.) and use best judgment about the most effective methods to deliver training
  • Implement, evaluate and maintain learning solutions.
  • Develop and deliver Train-the-Trainer or faculty development programs.
  • Deliver training in the use of OnCore for the various categories of end user (CRCs, research managers, OnCore liaisons, researchers, PIs, etc.)
  • May participate in extensive user acceptance testing and quality measurement for newly created courses and web materials.
  • Assist in development test plans, scripts, and test data
  • Assist in conducting testing and analyzing results
  • Analyze and assist with the analysis of workflows and procedures - and create maintainable documentation including version control.
  • Interact with vendor during design, development and implementation process as needed.
  • Incumbent will develop and keep current their knowledge of the OnCore Enterprise application and user operations
  • Share best practices through cross campus collaboration and instructional design community.
  • Provide OnCore user community news and information articles
  • Create and maintain a training schedule for new users, refresher training, and all additional training as identified
  • Staff a call/help desk for end-user queries and problems.  Create and maintain user support materials to be accessible online – FAQs, ‘help’ information, contact lists, etc.
  • Major role in reviewing system data and maintaining data quality.
  • Provide OnCore user community news and information articles. Facilitate user groups as appropriate.

* - Other duties may also be assigned


  • Knowledge of the clinical research field and applications, including the IRB process.
  • Proven ability to communicate complex processes and topics to end-users in an understandable manner.
  • Strong problem solving, analytic and troubleshooting skills. 
  • Ability to discern when situations require escalation, or need to be brought to the attention of management/supervisor
  • Readiness to learn new skills, and the ability to identify pertinent continuing education to support the requirements of this position and the evolving technical environment
  • Excellent Microsoft Office suite skills and facility with advanced functions (e.g., for Word, Excel, PowerPoint); proficient with Visio.


Bachelor’s degree and three years of relevant experience or combination of education and relevant experience.


  • Demonstrated effectiveness in consulting with business partners and subject matter experts to assess learning needs and recommend sound solutions.
  • Demonstrated proficiency in applying instructional design theory, models, and best practices.
  • Demonstrated proficiency using instructional design tools such as learning project plans, design documents, learning hierarchies, storyboards, prototypes, etc.
  • Ability to clearly and succinctly convey learning content in a manner that engages learners and improves retention rates.
  • Demonstrated application of adult learning principles and methods.
  • Demonstrated proficiency and experience in industry standard tools such as authoring tools, digital, graphics media, audio, animation and video production tools to create impactful courses.
  • Demonstrated ability to evaluate the effectiveness of learning materials.
  • Excellent oral and written communication skills.
  • Demonstrated ability to work effectively in a team environment.
  • Ability to work on multiple projects concurrently.



  • Frequently stand/walk, sit, use a computer; use a telephone, grasp lightly/fine manipulation.
  • Occasionally reach/work above shoulders, twist/bend/stoop/squat, grasp forcefully, lift/carry/push/pull objects that weigh up to 10 pounds, write by hand, sort/file paperwork.
  • Rarely kneel/crawl, operate foot and/or hand controls.

* - Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of his or her job.


Travel on campus to schools/units


  • Interpersonal Skills: Demonstrates the ability to work well with Stanford colleagues and clients and with external organizations.
  • Promote Culture of Safety: Demonstrates commitment to personal responsibility and value for safety; communicates safety concerns; uses and promotes safe behaviors based on training and lessons learned.
  • Subject to and expected to comply with all applicable University policies and procedures, including but not limited to the personnel policies and other policies found in the University's Administrative Guide,