Supervisor, IT

Location
Connecticut, United States
Posted
15 Oct 2018
End of advertisement period
15 Dec 2018
Ref
51819BR
Contract Type
Permanent
Hours
Full Time

Position Focus:

The DSP Supervisor is responsible for a team of Distributed Support Providers accountable for providing IT support to faculty, staff graduate students and post docs. The DSP support program deploys standard workstations in accordance with University policies to ensure clients can securely access the systems and data needed to support their work. The program supports Windows, Mac OS and Linux operating systems and a standard suite of productivity software.

Essential Duties

  1. Supervises and monitors non-standard systems production work.
  2. Oversees the activities of team and shift employees and supervisors within a department to ensure smooth and timely production schedules.
  3. Evaluates policies and procedures and recommends changes to maximize efficiency and service.
  4. Communicates and coordinates needed repairs, upgrades and maintenance.
  5. Works with systems personnel to resolve complex technical problems.
  6. Maintains security and ensures adherence to departmental goals, budgets and expectations.
  7. Participates in the evaluation of, and planning of staff within the area of responsibility.
  8. Supervises and schedules staff of employees.
  9. May perform other duties as assigned.

Required Education and Experience

Bachelor's Degree in relevant technical field and three to five years of related technical experience or an equivalent combination of education and experience.

Required Skill/Ability 1:

Demonstrated ability in leading the activities of a team of employees across multiple department to ensure smooth and timely production schedules and meeting defined SLA targets.

Required Skill/Ability 2:

Advanced knowledge of asset management, inventory tracking, purchasing through Yale, and database management.

Required Skill/Ability 3:

Advanced knowledge of Mac OS and Windows OS.

Required Skill/Ability 4:

Advanced knowledge and support of computer hardware for the troubleshooting miscellaneous hardware problems.

Preferred Education, Experience and Skills:

Bachelor's Degree in relevant technical field and three to five years of related technical experience or an equivalent combination of education and experience.

Preferred Licenses or Certifications:

CompTia A+, Microsoft, Lenovo, Apple/Mac, ITIL foundations.

Weekend Hours Required?

Occasional

Evening Hours Required?

Occasional

Drug Screen

No

Health Screening

No

Background Check Requirements

All candidates for employment will be subject to pre-employment background screening for this position, which may include motor vehicle, DOT certification, drug testing and credit checks based on the position description and job requirements. All offers are contingent upon the successful completion of the background check. Please visit www.yale.edu/hronline/careers/screening/faqs.html for additional information on the background check requirements and process.

Posting Disclaimer

The intent of this job description is to provide a representative summary of the essential functions that will be required of the position and should not be construed as a declaration of specific duties and responsibilities of the particular position. Employees will be assigned specific job-related duties through their hiring departments.

Affirmative Action Statement:

Yale University considers applicants for employment without regard to, and does not discriminate on the basis of, an individual’s sex, race, color, religion, age, disability, status as a veteran, or national or ethnic origin; nor does Yale discriminate on the basis of sexual orientation or gender identity or expression. Title IX of the Education Amendments of 1972 protects people from sex discrimination in educational programs and activities at institutions that receive federal financial assistance. Questions regarding Title IX may be referred to the University’s Title IX Coordinator, at TitleIX@yale.edu, or to the U.S. Department of Education, Office for Civil Rights, 8th Floor, Five Post Office Square, Boston MA 02109-3921. Telephone: 617.289.0111, Fax: 617.289.0150, TDD: 800.877.8339, or Email: ocr.boston@ed.gov.

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